3rd & Final Reminder
After this mail no more correspondensee
2nd Reminder
All my losses i will recover fm DELL BY ANY COST & TO ANY EXTENDED IF YOU are not solve my problem in normal practice
1st Reminder
Pls. note last TEN days my system is shut down & you have terminated onside warranty with out any prior notice
Regards
Suchindra O Shetty
(Dy. Manager Ocean Freight)
TKM Global Logistics Ltd
C/o Tata Steel Ltd., 3rd Floor, Orient House, Adi Marzban Path, Ballard Estate, Mumbai - 400 038.
Tel : 91 22 67937767 (D), 66103907, 6610 3908
Fax : 91 22 22622373
Mobile : 91 98334 02703
Email: [email protected]
Website: www.tkmglobal.com
&-- Original Message &--
From: suchindra o. shetty
To: [email protected] ; [email protected] ; [email protected]
Cc: [email protected] ; [email protected] ; [email protected] ; India_CustCare ; [email protected] ; [email protected] ; [email protected] ; [email protected]
Sent: Monday, August 16 2:51 PM
Subject: DELL INDIA
Dear Mr. Michael S. Dell - Chairman and CEO
Ref. to the below my Problem i have facing last three years i have made lot of correspondence & Call to Technical Support in India BUT NO response
NOW finally i have come through your end. so pls. look into this & solve my problem as soon as possible
Also Pls see the some correspondence which i made in India
Dear Dell Team
Pls. see the below my comments' & reply me back as a professional manner. according to the Customer point view & keep your foot in my place
1. Ref.to the above my desktop i have purchase last three year (not yet completed 12 sep 2010) backs.
2. Further next Two years Warranty extended & All the necessary payment made pls. see the attached your confirmation copy
3. Fm the day one after purchase above desktop i have start making complained for technical support But has on date i am not satisfied because all your support particular time period only
4. Each & Every alternative Two month's i has to make call for technical support for new Hardware problem's
5. As on date you are replaced to the below :-
More Than 15 time's Ram
7 time's Mother Board
2 time's Display
4 time's Power Cord
3 time's Hard Disk
3 time's Graphic Card
6 time's re install all the program
6. To the above update my desktop i have spend more than 60 day's in home & more than thousand of call (STD / Toll Free No. & E-mail Correspondences' )
7. After continues flow up with DELL TEAM no body ready to resolve my Problem (Pls. see the attached some correspondence for your ready ref. )
8. So many Dell Technical in charge committed to me they will take up my problem with senior management & revert back with proper response BUT AS ON DATE I AM NOT RECEIVED ANY RESPONSE.
9. Pls. see the some person Name those who are revert backing to me
i.e. Mr. Sunil Rajan / Vanitha Anand / Ashish Joshi /Summit / Selvi / Manish / Anurag Nada / Anirudu Bhora / Shrikar / Pankaj / Vikaram Sholonki / Nitin / Sohail / Prasad / Sayed / Santosh
Mr. Ravi / Satya / Vijay Kumar / Arvind / Babitha / Narendra
10. Above all those person i have personally spoken with case no. for your kind information i have entire convercestion details i.e Date / Time / Contact No. & convercestion time details
11. LAST FOUR DAYS ONWARDS I AM TRYING TO REGISTER MY TECHNICAL PROBLEM BUT I UNABLE TO REGISTER MY COMPLAINED BECAUSE DELL STOPPED ONSITE
SERVICES TO ME, DUE TO THE I HAVE HOLD TECHNICAL PERSON LAST VISIT THERE IS MONTH MAY TO THE SAME I HAVE CLEARLY EXPLAINED TO MR. SHRIKAR
WHY I AM DONE SUCH KIND OF ATTITUDE & HE ACCEPTED MY PROBLEM & COMMITTED TO ME HE WILL BE DISCUSSES WITH HIS SENIOR OFFICER & REVERT BACK TO ME
WITH PROPER SOLUTIONS BUT ...???... STILL I AM WAITING
12 AFTER CONTINUES FLOW UP THE DELL ABOUT MY PROBLEM KNOW ONE READY RESOLVED MY REQUIREMENTS' & THEY ARE NOT READY TO CONTACT SENIOR MOST PERSON
NAME & CONTACT DETAILS SO I CAN SPEAK WITH THEM & TRY TO RESOLVE PROBLEM
ALL YOUR DELL CUSTOMER SUPPORT TEAM REFUSE TO REGISTER MY COMPLAINED AS WELL AS TO CONNECT PROPER PERSON - TO THE SAME I HAVE ALREADY INFORMED &
REQUESTED TO MY DESKTOP SALES PERSON MR.SUNIL RAJAN & TECHNICAL INCH ARE MR. SHRIKAR
IF YOU ARE RUN WAY FM MY PROBLEM OR YOU ARE NOT INTEREST TO ATTEND MY PROBLEM PLS. LET ME KNOW...?? SO IS IT ESSAY TO ME TAKE FURTHER ANY DISCUSSION
FOR YOUR KIND INFORMATION I WILL READY TO GO ANY EXTEND TO RESOLVE MY PROBLEM & I AM NOT ACCEPT AFTER MY DECISIONS OR LESS YOU PLS. REFUND MY ENTIRE COST
I.E. 1. SYSTEM COST
2. EXTENDED WARRANTY COST
3. MY 60 DAYS WAGES ACCORDING TO THE MY CURRENT PER DAY SALARY
4. MENTAL HARASSMENT COST
I AM WAITING YOUR RESPONSE I.E. ONLY TWO DAYS.
Thanks & Best Regards
Suchindra Shetty
Dy. Manager Ocean Freight
To
MUMBAI SUBURBAN DISTRICT
Mumbai Suburban District Consumer Disputes Redressal Forum
New Administrative Building, 3rd floor
Near Chetna College, Opposite Dr. Ambedkar Garden
Government Colony
Bandra, Mumbai 400051
Telephone: 26551625
ADDITIONAL MUMBAI DISTRICT
Consumer Disputes Redressal Forum
Additional Bombay District
Arun Chambers,
6th Floor Tardeo Road
Mumbai 400034
Telephone: 24911737 / 24937770
Regards
Suchindra O Shetty
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