Ref: 844047132, Warranty renewal (KMM17846585I23241L0KM)
This is in regard to our Dell Desktop Warranty which has been going on since one month. I am copying the letter of communication with this mail. The Sales manager called us and told us to deposit money into the Dell account and we did that.
Here is the copy of the communication with Dell:
&&&&&&&&&--Dear Customer,
This is with regards to the conversation you have had with our Technical Support.
Mentioned below are the prices of warranty Inclusive of taxes:
2 Year Next Business Day warrenty charges = Rs.7, 600/- Rs720 for recertification as Out of warrenty Total = Rs.8320.00
**********YOU CAN REACH DIRECTLY MR. ALTAF BADAMI (sales supervisor) AT : 09167007892 ************
1. If you agree to the quotation please reply back without changing subject writing “I Agree to the quotation” and the details of payment.
2. System Recertification by Onsite Engineer (Rs 720/-) is compulsory in case of warranty upgrades for systems i.e. Out of Warranty to NBD or Complete Cover; NBD to Complete Cover.
3. For out of warranty customers motherboard, LCD, processor and Hard drive replacements are covered under BREAK FIX warranty only. Same applies to replacement of these 4 parts in case a customer has Next Business Warranty on his system.
4. Validity of this quotation is for 7 calendar days after Onsite Engineer Visit in case of Warranty Upgrade. Beyond this period the system has to be recertified again.
5. Once the current hardware/parts are replaced/fixed, defective parts are to be returned to Dell.
6. The quoted charges are for Next Business Day support (8 x 5 - Monday to Friday).
7. Only DELL hardware products /components are supported.
8. All sales are subject to Dell's Terms and Conditions of Sale, Service and Technical Support ("Terms and Conditions"), copies of which are available on www.dell.comap or on request.
9. Dell can support hardware only up to 5 years from date of manufacture/shipment.
10. Batteries and other consumables are not covered under warranty extension period as they carry support only for the 1st year of purchase.
11. Payment Terms: 100% in advance. (Options below).
12. Kindly provide the road permit form for parts for those locations where ever required at the time of delivery.
Payment options:-
1. Credit Card payment (Immediate Payment Realization ) ***Diners and Debit Card not accepted***
2. Online Transfer/ Electronic Funds Transfer/ Cash Deposit (Payment Realization in 24 hours)
Beneficiary Account Name: Dell India Pvt. Ltd.
Account # : 0035439005
Bank Name: CITIBANK NA
Address: Prestige Meridian II
MG Road
Bangalore – 560 001
Swift Code: CITIINBX
MICR # : 560037002
IFSC code (or RTGS) : CITI0000004
3. DD in favor of DELL India Pvt. Ltd. payable at New Delhi (Payment Realization in 1 - 2 Weeks)
Courier the DD to
Attn: Sneha Arora
C/O Dell India Tech Support, 1st Floor
Dell International Services India Pvt. Ltd.
Vipul Tech Square,
Sector Road, Sector 43
Gurgaon, Haryana- 122 002
With reference to this quotation queries kindly reply back to the mail id [email protected]
YOU REACH DIRECTLY MR. ALTAF BADAMI (sales supervisor) AT : 09167007892 & 022- 40427845 .
For the protection and security of your Credit Card information, Dell requests that you DO NOT send any Credit Card information through either Email or Fax.
Note: For warranty quotations, where tag has not been transferred, please write an email to [email protected] for the transfer of the system to the India database.
Thanks & Regards
Ashish Khanna
DELL Team
&&&&&&&&&&&&&&&&&&&&&&&&&&
The above is the communication we had with Dell regarding the warranty money to be deposited.
Please see to this as soon as possible, OTHERWISE WE ARE READY TO FILE A POLICE COMPLAIN ALONG WITH TAKING THIS TO THE CONSUMER FORUM FOR LEGAL ACTION.
Thanking you,
Maneesh Massey
[email protected]
Varanasi, UP INDIA
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