This complaint has been made after the unresponsiveness of the Dell towards the order placed on 12-May. On 12-May an order was placed for a Dell studio XPS16 configured with a 128 gb solid state hard drive. Their scheduled delivery date was set to 24-May which has been extended to 3-june without any prior notice. This has delayed my Google Summer of Code project which was supposed to be started on 24-may till the time I receive my laptop.
Dell customer care seems to have a very little knowledge who couldn't give a valid answer to the part that was causing this delay. A prior complaint was made to Dell with the CASE-ID 2948564 on May-24 and till now haven't been contacted by any Dell representative while they were supposed to do so within one working day.
With this complaint I expect these people to compensate for the losses due to their delays with return of 10% of the total amount payed to the Dell.
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