I purchased a dell laptop in Oct through online shopping through Dell.com. the laptop they sent was faulty. then i suffered very much for the replacement of the laptop. and after hundreds of calls i got my replaced new laptop in Feb. and as a compensation, i was promised to provide with the extended complete cover warranty till 13th march. One of managers sent me the confirmation mail regarding this.
in Nov i needed to use the warranty, so i checked on dell's website regarding my warranty status. it showed me the warranty as 'Expired'. and i found that the warranty had not been extended as promised. i lodged a complaint in dell's customer care. on 2ndDec and then called them more than 50 times. there system is so harassing that every time i call a new person receive the call and i need to explain the whole story again and again. it was really very frustrating.
They gave me the assurance that the warranty will be extended. But still the warranty has not been extended.
It was a very bad experience with Dell.
PFB the details of the case i registered in dell's office.
Laptop Service Tag : 7WWT4BS
Case Id : 849894330
Dell Customer Care Toll Free no (where i registered complaint) : 18004258045
Dell's Contact Persons in this case: [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected] (i contacted these people for the case to get resolved and got the negative response)
Please help me and provide me some guidance to get justice in this case.
Thanks & Regards,
Pramod Jain
Contact No. 09405864055, 07276044012
[email protected]
PS: PFA the snapshot of the warranty status as checked on Dell website on 7thMar 11:25AM
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