I have ordered a dell T540613IN8-Studio laptop through credit card payment over telephonic transaction on 04.08.2010. The order has been confirmed by sales person of Dell named Medhavi Akhouri. I had received my confirmation order no. 840084435 from her.
In the confirmation order it has been clearly mentioned that delivery will be made on or before 16.08.2010. But now as it is already 16.08.2010 there is no sign of delivery as my order status is still showing as work in progress in their official site www.dell.co.in
From the past 4-5 days I am asking a simple resolve for my problem but they only replied saying that there is a part shortage for my product. Every day I am calling them they are giving a different date of delivery. I tried contacting my sales person but never reached her after order confirmation. Even customer care or sales person are not informing me in any form, regard my order regression. I have to trace the same with no progress ahead.
I am helpless as I have already paid 56, 410 rupees while booking order and now I have no option other than listening o their tentative dates of delivery.
I am writing a complain near consumer forum as they are not even ready to send a simple order delay information to me.
Kindly help, I want things to go smoothly and positively.
Regards,
Ramesh Kumar Singh
Assistant Engineer (BHEL)
Address:
E2/297F, BHEL TOWNSHIP
KAILASAPURAM
TIRUCHIRAPPALLI-620014
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