I am a customer of Dell laptop, model no Insp5110. I bought a Dell laptop, and it is on 25th of this month I opened the carton box and used it for the first time. I am from India, kerala, ernakulam, cohin for those who want to trace out my location. I bought the computer from abroad which was before 2 months. As I mentioned I used the laptop this 25th only. However at first everything was running smooth and safe. I used it for the first time and was satisfied. I kept it for charging and had a good night sleep. The next day as every1 i was excited to use the laptop and try to On it. But no matter what I did the laptop was not turning On. When I tried to charge the battery again the battery charging indicator LED was On for sometime and was off after a bit. I tried unplugging and pluging the adapter and change the battery and tried to switch on... But nothing worked for me.
The next thing I did was to take it to the nearby Dell service Centre, and here is the result :
Voltage Fluctuation.. I have to provide Dell a sum of another 1364 rs as their Service charge becoz the Laptop is from abroad. I am Irritated nw. I tried to Contact Dell via chat and e-mail and surprised to know that "DELL IS ONLY INTRESTED TO SELL THEIR PRODUCTS AND THEY CARE LESS FOR THEIR CUSTOMERS".
This can be considered as a questionaire too. That I have some questions to Ask
1. What is the function of so called 'Adapter' provided along with the Laptop??
I have no Voltage Fluctuation issues at my home, and no products are affected before. If I had any Voltage issues, the Adapter would have maitained it. If the voltage fluctuation is that bad, the first thing to get damaged was the adapter itsely.. But it is working fine. That's my point no 1.
2. If Dell is saying that voltage fluctuations could easily damage their products, why won't they tell the customer's while selling the product, to Use a UPS or Invertor and take those with them everywhere they go???
3. My Dell's product is nw in due to change it's motherboard as a Dell service centre executive's instruction and what the Hell... A motherboard for a Single use??? I don't know.
4. I would have felt better if atleast i could have a word with the Dell associate, Bt Service is somewhat The TERRIBLEST of 'em all.
Nw, I can use my Laptop as a Demo unless I spend 1400 Rs and change the motherboard and then use it as a 2nd Hand Laptop.
Date : 01/09
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