I Sunil Philip a self employed from Delhi. I purchased a Dell Inspiron N4010 14R corei3 Laptop on 13/7 with a service tag number 633T5BS from “Technology Next Infocom, G-7 Pragathi House 47-48, Nehru Place New Delhi-19. It has been many problems with my system from the day I purchased. When it switched on it very sharp humming sound is coming and the Touch pad is not working properly and is getting hotter than normal.
At first I went to the dealer which the address given above and they told me that they have no responsibility with this issue ‘whatever you want you do you can’. I called dell customer support on 22nd July at least 6 times but no support from there, at last talked with Ms. Kamini and her senior officer Mr. Karim and they told me that service Executive will come to my place on Friday (23rd July) or 26th July 26 (Monday) and he will replace all the damaged piece (Speakers, Touch Pad etc) But nobody come. On Monday I again called to Dell customer support Monday (26th July). But the answer was now they don’t have stock of spare parts with them. It will take another one month to receive the parts from Singapore. So I asked for replacement. But there is neither proper reply nor a responsible support from them.
As I said I am a self employed and the system is very essential thing for my daily business. Now I am struggling without a system. The bill of this laptop is attached with this complaint.
I humbly request to the court that please take a suitable action against this complaint. I am really disappointed by the irresponsible behavior of dell.
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