I bought a dell mini book in sept for Rs 15, 500/- which has gone unserviceable just after expiry of warranty period. i send it to an authorized dell repair shop who quoted that it cannot be repaired unless i take an AMC for two years costing Rs 10, 500/-. thereafter i went to another authorized dell repair agency who quoted Rs 15, 440/- for the same job. my complaint is firstly i am a basic computer user and my computer fault will definitely be due to poor quality of a product as i am not into hard core programming/ using computer to extremes. secondly the after sales service policy of dell is a burden on consumer as the laptops cannot be repaired in general market unlike other brands and due to monopoly charges asked not at all justified. i will be great full if someone intervenes so that i can get my laptop repaired at justified price. the instance can also be spread across to other potential customers so that they come to know the true face of company's after sales laxity.
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