DELL / Latitude D830
Faulty Lot of Laptops

To,

Dell Computer India Pvt. Ltd.

12/1, Divyasri Green,

Inner Ring Road, Domlur,

Bangalore

Ph: 91 80 25357311

Sub: - Problems related to Laptops of Model Latitude D830, Purchased from you.

Dear Sir,

The executives of SJVN Limited purchased Dell Make laptops from you in the month of June. As you know that at Jhakri station only, the no. of laptops purchased of the model no. Latitude D830 is 70 to 80 approx.

It is to inform that 90 % of the laptops purchased from you are facing problems of different kind. The problems being faced are as under:-

1. Unexpected shutdown followed by blue screen. The problem is very frequent.

2. RAM Problems, RAM of two to three persons has been replaced by dell representative.

3. Hard Disc Problems, Hard Disc of 3 to 4 persons changed.

4. Keypad Problems, the keys of the keypads almost of 50% laptops are reporting the problem.

5. The AC Adaptor, the adaptors of 7 to 10 people has been replaced.

6. Battery getting dead just within one or two months from the date of expiry of warranty period without giving any indication like short backup.

In addition to above mentioned problems, few other problems are also noticed e.g. three to four pixels of the screen are missing out, slow performance even with 4GB RAM. The list of the employees who has purchased your laptops and problems faced by them is attached herewith for your kind reference.

It is to inform that, in SJVN Limited Laptops are purchased on four year basis and the quantity is increasing day by day as the no. of employees is increasing. We had purchased the dell laptops instead of other reputed makes available in the market only because of the after sale services of dell and we have no doubt regarding the after sale services. The services are good but the problem faced by the users of laptops at Jhakri has raised questions on the quality of the laptops supplied by the dell.

Further, the laptops supplied by you are covered for three years warranty and nowhere it is written that warranty is exclusive of battery.

Due to above reasons you are requested to look into the matter, have suitable discussion with the dell and replace the faulty parts / laptops at the earliest in order to have good relation in future. Failing with suitable action as deemed fit as per the consumer norms shall be taken against you as well as dell.

Looking for a good and healthy response and relationship from your end please.