Dell Studio 15
DENIAL TO REPLACE THE DVD DRIVERS

I M GAURAV

I PURCHASED THE DELL STUDIO 1558 (SERVICE TAG D8K45BS) IN MARCH. I ALSO RECEIVED SOME DVD DRIVERS WITH IT TO REINSTALL SOFTWARES IN NEED. BUT WHEN I USE ONE OF THE DRIVERS (DELL DRIVERS AND UTILITIES). I FOUND IT BLANK AND MY SYSTEM DID NOT ACCEPT IT, WHEN I CALL THE DELL TECHNICAL SUPPORT AND CUSTOMER CARE, FOR ABOUT FIRST TWO MONTHS THEY JUST MOVED MY CALL FROM ONE DEPARTMENT TO ANOTHER AND AT LAST THEY REFUSED TO REPLACE IT SAYING THAT WE CANT REPLACE IT BECAUSE THIS IS IN OUR POLICY. AND DELL SALES REPRESENTATIVE WHO SOLD ME THAT LAPTOP IS ALSO NOT PICKING MY CALL.

WHAT TYPE OF POLICY THEY HAVE. EVEN IF I HAVE 3 YEARS COMPLETE COVER. AND IF GOT THE DEFECTED PARTS FROM THEM THAN WHY I SUFFER.