Dear Sir,
I am peeved to complain you with regard to my unsupplied order for HP Compaq CQ420 booked vide Order No. 5003590873 dated 28th Oct. at 10 o clock. I have been touch with Futurebazar executive by telephone & e-mail from the next days, even on the last day (after 7days) I was assured that the order was being supplied. Hearing this I sold my old HP laptop. Till now I was being told that the order will be served but after 18 days tale battle I am being offered a Samsung laptop that to without any freebies. What is this? Should I pressure that a big business house like Future Bazar is unable to supply a small item like HP Compaq Laptop. You very well know how fast bad reputation travels.
I allso want to make a note that I had several similar option/offer in the market but future bazar being the reput one I choosen them but at last I lost the other option 2
On 16th evening 5.51 P.M. I have received a mail from futurebazar, that they will arrange my ordered laptop. On 18th of Nov. when I called for checking of the status of my order, Still I was assured that they are doing their best to arrange my Laptop (HP). But was very much disappointed to here from them that they have returned the money to my banker without making any effort.and all the affend withen fiew hours, I called them.
I also bring your kind notice that they have not even refunded even the processing & Service tax 9they charged from me at the time of booking the order. Iam attaching all the references connected with this order for your prusal. I request that the stern action be teken against this willful defult.
(&-- Original Message &--
From: Customer Care
To: Tapas K Raut
Sent: Tuesday, November 16 5:51 PM
Subject: RE:'FutureBazaar=439-734' Reference to your order number 5003590873.
Dear Mr. Raut,
With reference to your below e-mail, I understand that the alternate product offered does not meet your expectations.
I confirm having once again informed our Merchandising team to arrange the product "HP Compaq 420 Notebook Laptop ". I assure you that I am closely coordinating at my end with them.
Be assured that the best possible efforts will be taken at our end towards arranging the said product. You will be notified from our end once the product is arranged and dispatched from our warehouse.
Request you to kindly bear with us in this regards.
Your satisfaction is extremely important to us. I apologize for the inconvenience that has been caused.
Best Regards,
Jibran Memon
Team Customer Support
&--Original Message&--
From: Tapas K Raut ([email protected])
Date: Monday, November 15 09:38 AM
To: Customer Care ([email protected])
Subject: Re: RE: Update on your order number 5003590873.
Dear Mr Jibran Memon,
I am not interested in any replacement against my previously ordered model "HP Compaq 420 Notebook Laptop "..
Since it is not currently available in your warehouse, please let me know how long it will take to arrange the said product from it's manufacture (HP Compaq) for me?
Thanking you,
With regards,
Tapas Kumar Raut
Indian Institute of Management
House no. 328, IIM Campus,
Prabandh Nagar, Off Sitapur Road
Lucknow-226013
UP, India
&-- Original Message &--
From: Customer Care
To: Tapas K Raut
Sent: Sunday, November 14 1:13 PM
Subject: RE:'FutureBazaar=439-734' Update on your order number 5003590873.
Dear Mr. Raut,
This is with reference to your order number 5003590873 for product " HP Compaq 420 Notebook Laptop ".
I regret to inform that the order for the above mentioned product cannot be processed as the same is currently unavailable in our warehouse. We wish to offer you an alternate product " Samsung NP-RV410-A02IN Laptop " (Product ID - 600368947) as a replacement.
You may click on the below given link for the product features and specifications:
http://ezone.futurebazaar.com/Product/Computers/Laptops/Samsung NP-RV410-A02IN Laptop/2449120
The alternate product offered will come to you at the same price and is readily available at our warehouse for dispatch. Kindly confirm if the alternate product offered meets your expectations to enable us to process your order without any further delay.
Please accept my sincere apologies for not been able to process your order for the original product.
Best Regards,
Jibran Memon
Team Customer Support
&--Original Message&--
From: Tapas K Raut ([email protected])
Date: Saturday, November 13 09:29 AM
To: Customer Care ([email protected])
Subject: Re: RE: Response to your query.
Dear Jibran Memon,
Thanks for update, I am awaiting for my ordered laptop.
Thanking you,
With regards,
Tapas Kumar Raut
House No. 328, IIM Campus
Indian Institute Of Management
Prabandh Nagar, Off Sitapur Road
Lucknow-226013
UP
&-- Original Message &--
From: Customer Care
To: Tapas K Raut
Sent: Thursday, November 11 11:28 AM
Subject: RE:'FutureBazaar=439-734' Response to your query.
Dear Mr. Raut,
With reference to your below e-mail, I understand that you wish to have the delivery of the Laptop under the order number 5004041142 on priority as you have already disposed your previous Laptop.
I confirm you that I am personally coordinating at my end with the Merchandising Team towards arranging the Laptop on priority. I assure you that am closely working at my end to ensure that the Laptop is arranged and delivered at your shipping address.
Please be assured that the necessary actions will be taken at my end and your ordered product will be delivered at your doorstep. You will receive a SMS confirming the courier details on your registered mobile number once the product is dispatched from our warehouse.
Alternatively, I will also keep you update for each and every action taken against your said order.
Appreciate your patience and cooperation in this regards and sincerely apologize for the inconvenience caused to you. Do let me know if there is any way that I can be of further support and will be glad to assist you.
Best Regards,
Jibran Memon
Team Customer Support
&--Original Message&--
From: Tapas K Raut ([email protected])
Date: Wednesday, November 10 09:52 AM
To: Customer Care ([email protected])
Subject: Re: RE: Reference to your e-mail.
Dear Mr. Jibran Memon,
Thanks for your personal effort in minimizing delay in supply of my Laptop.
Since I am in great need of same because I have already disposed of my old Laptop (after getting delivery conformation from your end) and accordingly request you to send the same in soonest possible time.
Thanking you,
With regards,
Tapas Kumar Raut
House No. 328, IIM Campus
Indian Institute Of Management
Prabandh Nagar, Off Sitapur Road
Lucknow-226013
UP
&-- Original Message &--
From: Customer Care
To: Tapas K Raut
Sent: Tuesday, November 09 2:21 PM
Subject: RE:'FutureBazaar=439-734' Reference to your e-mail.
Dear Mr. Raut,
With reference to your below e-mail, I understand that you wish to receive your ordered products under the order number 5003590873 on priority.
I confirm having instructed our Merchandising Team towards arranging the products under the said order number at the earliest. I assure you that I am personally coordinating at my end with the Merchandising Team.
Please be assured that the best possible efforts will be taken at my end and the products will be arranged and delivered at your shipping address. Simultaneously, I will also keep you posted on further progress of the order.
I regret for all the annoyance caused to you in this matter. Your patience and understanding is highly appreciated in this regards.
Best Regards,
Jibran Memon
Team Customer Support
&--Original Message&--
From: Tapas K Raut ([email protected])
Date: Monday, November 08 03:31 PM
To: [email protected] ([email protected])
Subject: Fw: Reference to your order number 5003590873.
Dear Jibran Memon,
Thanks for update, let me know by what time you will be able to delivery the order product?
Please also ensure that this order materialises as I am in need of said equpment urgently.
Thanking you,
With regards,
Tapas Kumar Raut
House no. 328, IIM Campus
Indian Institute of management
Prabandh Nagar, Off Sitapur Road
Lucknow-226013
&-- Original Message &--
From: Customer Care
To: [email protected]
Sent: Saturday, November 06 6:33 PM
Subject: 'FutureBazaar=439-734' Reference to your order number 5003590873.
Dear Mr. Raut,
This is with reference to your order number 5003590873.
I am extremely sorry to inform you that the ordered product under the said order number is not readily available in our warehouse hence there has been a delay in dispatching the same. I assure you that I am closely working with our Merchandising Team towards arranging the products on priority.
Please be assured that the necessary actions will be taken at our end and the product will be delivered at your shipping address. You will receive a SMS confirming the courier details on your registered mobile number once the products are dispatched from our warehouse.
Your satisfaction is extremely important to us and we apologize for the inconvenience that has been caused.
Assuring you of our best services.
Thank you again and enjoy shopping!
For help or information please contact us via phone or email.
Email: [email protected]
Phone: (022) 67-840-400
We will typically respond within two working days.
Best Regards,
Jibran Memon
Team Customer Support)
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