Hi,
I order one Camera from FutureBazar.com, but after one day they canceled my order... Read the below chain of mails of our communication :
Dear Mr. Pahuja,
Greetings from www.futurebazaar.com.
This is with reference to our series of prior correspondence and telephonic conversations with regards to your order number 5000531866.
We confirm that the above order was placed on 28.04.09 for the product "Nikon Coolpix S550 Digital Camera" by making the payment of Rs.3445/-.
To ensure the safety and security of your financial information and prevent unauthorized use of your account, Futurebazaar.com performs security checks. Accordingly, the verification details were requested from you. The credit card details were erroneously asked instead of your bank account details in the verification mailer sent to you. The same has already been confirmed in all our earlier correspondence.
We realized that the offer price of the product was erroneously mentioned as Rs.3, 250/- and hence the order was cancelled on 29/04. The reason of cancellation was communicated to you on the same evening via e-mail. The amount was also refunded on the same day and the screen shot of the refund was forwarded to you in our e-mail dated 30/04/09. We re-confirm that the order was cancelled due to pricing error and not due to
non-receipt of the information from the bank.
FutureBazaar.com strives to provide accurate product and pricing information however pricing or typographical errors may occur. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, we will not be able to process the order and hence the same has been cancelled. You may confirm the same by visiting the ' Pricing Information ' section under the ' Terms and Conditions ' link on the site.
Futurebazaar accepts orders for products which are readily available at our end however in a scenario where an overwhelming response is received for a specific product, we meet the requirement by arranging the product from our vendors. The said product was de-listed from our web site as our technical team was working towards rectifying the pricing error. In the meanwhile, it was conveyed by our vendors that the above
product can not be made available again as it is now been an obsolete model. We never intended to sell an obsolete model and hence the product was not listed on the site again.
Regret to inform that Futurebazaar does not have a compensation policy hence we shall not be able to process your request for the same. We also tried calling you on your mobile number 9871609161 to discuss the above however there was no response.
We always believe in providing the best services to all our customers. This e-mail is to render a personal apology and to assure you that we are going to try and improve things so that such experiences can be avoided in future. We hope to be a company that makes every effort to correct and not repeat mistakes that we make.
Assuring you of our best services.
Thank you and enjoy shopping!
For help or information please contact us via phone or email.
Email: [email protected]
Phone: (022) 40-490-490
We will typically respond within two working days.
Best Regards,
Harshada Shevde
Team FutureBazaar
www.futurebazaar.com
&--Original Message&--
From: Ravi Pahuja ()
- Hide quoted text -
Date: Tuesday, June 09 06:42 PM
To: Customer Care ()
Subject: Re: Response from Futurebazaar.com
- Hide quoted text -
Hi,
I do not think you people are going to understand unless and until there is some legal action.
What a nice joke you played with people... Read extract from your last email below:-
"As the Product Expected to be Arranged"
So you put the product for selling...
Sorry not acceptable to be...
There is not one single mistake you people have made. Please find the list of few below:
1. You asked for my card details without bothering to check which medium I have choose to make the Payments.
2. You said my ordered was cancelled as the bank has not provided the details.
3. You said ordered was cancelled as There was some Price error.
4. You said As you Dealer said this was an Obsolete model which mean you were intended to selling an obsolete model.
5. You are selling which is expected to arranged, but not arranged.
Do I need to add more to list...???
I need compensation for all the harassment I have received. So that in Future you never commit this kind of mistake again.
I have come across few more people, with same kind of similar problem faced by them in my office also.
Regards,
Ravi
On Tue, Jun 9 at 16:13, Customer Care wrote:
Dear Mr. Pahuja,
Greetings from www.futurebazaar.com.
With reference to your below e-mail, we confirm that the product " Nikon Coolpix S550 Digital Camera " was expected to be arranged by our vendors hence the same was displayed on the site and the order was accepted.
The order number 5000531866 was placed by you on 28.04.09 at 6.08 PM and was cancelled within 24 hours i.e on 29.04.09 at 12.39 PM from our end as the error related to the pricing of the product was realized.
It was later communicated by our vendors that the said product is obsolete and can not be arranged. Accordingly the product was de-listed from the site and the same has not been listed thereafter.
We are sorry and are taking many steps to ensure such an issue does not repeat in future.
Assuring you of our best services.
Thank you and enjoy shopping!
For help or information please contact us via phone or email.
Email:
Phone: (
We will typically respond within two working days.
Best Regards,
Team FutureBazaar
www.futurebazaar.com
&--Original Message&--
From: Ravi Pahuja ()
Date: Monday, June 08 04:30 PM
To: Customer Care ()
Subject: Re: Response from Futurebazaar.com
Hi,
How you can accept order without verifying if your supplier have the product or not.
Either pay the compensation for all the hell you brought to me or face the legal action.
Regards,
Ravi
On Fri, May 22 at 21:13, Customer Care wrote:
Dear Mr. Pahuja,
Greetings from FutureBazaar.com
This is with reference to your below e-mail and our telephonic conversation regarding order number 5000531866.
Firstly we apologize for the not so pleasant experience you have had with the above mentioned order.
Further we once again wish to confirm that the order was placed via net banking and not credit card as erroneously mentioned in the verification e-mail dated 28.04.2009. We understand the concerns raised by you regarding the verification process however be assured that these documents are been requested from customer to verify the transaction details at our end and to avoid any fraudulent misuse which may occur while performing online transactions.
We at FutureBazaar.com strive to provide accurate product and pricing information however pricing or typographical errors may occur. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, FutureBazaar has the right to refuse or cancel any orders placed for that product, unless the product has already been dispatched and hence all the orders with similar pricing issue have been cancelled.
As there was a pricing error for the product, it was delisted from our website. There was no further supply from the vendors end for the said product, it being an obsolete model and hence is not available now for purchase. We will strive to ensure that such Pricing errors are not repeated in the coming time.
You are a valued customer and we apologize once again for all the inconvenience this incidence may have caused.
We understand that the usual high standards of our services were not met in this instance. We look forward to receiving your further orders and assure you that they will be processed without any hassles.
Assuring you of our best services.
Thank you again and enjoy shopping!
For help or information please contact us via phone or email.
Email:
Phone: (
We will typically respond within two working days.
Best Regards,
Team FutureBazaar
www.futurebazaar.com
&--Original Message&--
From: Ravi Pahuja ()
Date: Thursday, May 21 08:58 AM
To: Customer Care ()
Subject: Re: Response from Futurebazaar.com
Hi,
Please read my mail below and read your last replay on this.
What you people are doing?
STOP HRESSEMENT OF CUSTOMERS
This is my last warning to you.. after this I have no options but to seek legal option as you people do not want to take your customer's seriously and I want to not a customer who will leave you.
Reply me properly, Please Please Please
Below is my email on which I asked for reply...
Hi,
This is look like total fraud to me. I need answers of questions provided below..
1. Why you asked for Verification Details (Card Details), when I ordered via NetBanking?
2. I have not seen the same CAMERA on you site avilable after the day I ordered.
I need details how much CAMERA you have sold and on what price, after I ordered my CAMERA?
3. If you were not having CAMERA of same model then how you accepted the order for the same?
Regards,
Ravi
On Wed, May 20 at 19:13, Customer Care wrote:
Dear Mr. Pahuja,
Greetings from FutureBazaar.com.
This is with reference to your below e-mail.
We are in receipt of your e-mail dated 19.05.2009 08:30AM. The details requested by you are already addressed in our response dated 19.05.2009 at 7:51 PM.
We once again like to assure you that the offers listed on the site are genuine and there is no intention of deceiving customers. However we apologize for the fact that your order was cancelled as the pricing of the product was erronously mentioned on the site. The amount charged to you is already refuded from our end on 29.04.2009.
We are currently implementing enhancements to our website towards elimination of such unpleasant instances. Let us once again assure you that what happened in your case is not typical of FutureBazaar level of customer service. We appreciate your patience and co-operation in the above matter and once again apologize for all the inconvenience caused.
Assuring you of our best services.
Thank you again and enjoy shopping!
For help or information please contact us via phone or email.
Email:
Phone:
We will typically respond within two working days.
Best Regards,
Team FutureBazaar
www.futurebazaar.com
&--Original Message&--
From: Ravi Pahuja ()
Date: Wednesday, May 20 08:20 AM
To: Customer Care ()
Subject: Re: Response from Futurebazaar.com
Hi,
Can you read my previous mail again and then reply on points I have asked.
I am sorry to say but now I think even after this I am not geting proper reply then I have to seek legal options as this look like fraud to me.
Regards,
Ravi
On Tue, May 19 at 19:51, Customer Care wrote:
Dear Mr. Pahuja,
Greetings from FutureBazaar.com
With reference to your below e-mail, we wish to inform you that the order number 5000531866 placed by you was under verification and hence the documents were requested by us. We once again wish to confirm that the transaction was performed via net banking and not by Credit card which was mentioned in the verification mailer.
Further, the ordered product "Nikon Coolpix S550 Digital Camera" has been de-listed from the site as the same is discontinued by the brand. The said product is an obsolete model and hence is not available for purchase for any customer.
We also wish to confirm that the order placed by you was cancelled as the pricing for the product was erroneously mentioned on the site. The product was listed on the site and hence the order was accepted however we were unable to process the order due to the pricing error.
Your satisfaction is extremely important to us and we apologize for the inconvenience that has been caused.
Assuring you of our best services.
Thank you again and enjoy shopping!
For help or information please contact us via phone or email.
Email:
Phone: We will typically respond within two working days.
Best Regards,
Team FutureBazaar
www.futurebazaar.com
&--Original Message&--
From: Ravi Pahuja ()
Date: Tuesday, May 19 08:30 AM
To: Customer Care ()
Subject: Re: Response from Futurebazaar.com
Hi,
This is look like total fraud to me. I need answers of questions provided below..
1. Why you asked for Verification Details (Card Details), when I ordered via NetBanking?
2. I have not seen the same CAMERA on you site avilable after the day I ordered.
I need details how much CAMERA you have sold and on what price, after I ordered my CAMERA?
3. If you were not having CAMERA of same model then how you accepted the order for the same?
Regards,
Ravi
On Thu, Apr 30 at 20:51, Customer Care wrote:
Dear Mr. Pahuja,
Greetings from FutureBazaar.com
First and foremost we regret for the inconvenience caused to you due to the error at our end. We do realize that such apologies mean very little if not followed by action towards improvement. We are currently implementing enhancements to our website towards elimination of such unpleasant instances
Further with reference to your below e-mail, we wish to confirm that the transaction against the order number 5000531866 was performed via net banking and not by Credit card which was mentioned in the verification mailer. The order was under verification and hence the documents were requested in our earlier e-mail.
We at FutureBazaar.com strive to provide accurate product and pricing information however at times the pricing or typographical errors may occur. Regret to inform you that in such scenarios we are not able to process the order and hence the same has been cancelled.
We confirm having refunded the complete order amount charged to you for the product. Please find attached the screen shot of the same for your reference.
Be rest assured that the refund will be transferred directly to your bank account and the credit will reflect in your next bank statement.
We understand that the usual high standards of our services were not met in this instance. We look forward to receiving your further orders and assure you that they will be processed without any hassles.
Assuring you of our best services.
Thank you again and enjoy shopping!
For help or information please contact us via phone or email.
Email:
Phone: We will typically respond within two working days.
Best Regards,
Team FutureBazaar
www.futurebazaar.com
&--Original Message&--
From: Ravi Pahuja ()
Date: Thursday, April 30 11:10 AM
To: Customer Care ()
Subject: Re: Order Status 5000531866
Hi,
This was my first transaction with FutureBazaar.com and I can not believe on that you people are saying. Sorry, but your argument is not acceptable to me.
What are you saying? Please read your mail again from a consumer propective and then tell me, is this fine what are you saying?
First you tried to mislead me that I need to send verification details of my card but When I asked as I made payments via netbanking then Why I need to send my card details then no reply on that and now you have started new story of rare pricing error.
I simply ordered one product, which I need. Thats simple from my side.
Please send my ordered product on the mailing address I have mentioned.
Regards,
Ravi Pahuja
On Wed, Apr 29 at 18:21, Customer Care wrote:
Dear Mr. Pahuja,
Greetings from Futurebazaar.com.
This is with reference to your below e-mail and our telephonic conversation regarding the order number 5000530685 for "Nikon Coolpix S550 Digital Camera ".
At the Outset, let me apologise for the inconvenience caused to you.
We understand your concern regarding the verification process of the transaction performed online. We wish to confirm that the documents are required to protect your interest and to avoid any fraudulent transaction online.
Due to a rare pricing error, the Offer Price of the above mentioned product was erroneously displayed as Rs. 3, 250/- and the discount accordingly calculated at the Cart level. The said product has been temporarily de-listed from the site and our technical team is actively working towards rectifying the error.
Regret to inform you that we will not be able to process the above mentioned order and hence the same has been cancelled. The refund of the amount charged to you against the said order is done from our end.
Please be assured that the credit will reflect in your forthcoming bank statement.
Kindly appreciate that what happened in your case is not typical of FutureBazaar level of customer service. We hope this matter will not prejudice your view of shopping on www.futurebazaar.com and we look forward to assisting you with your Orders.
Assuring you of our best services.
Thank you again and enjoy shopping!
For help or information please contact us via phone or email.
Email:
Phone: We will typically respond within two working days.
Best Regards,
Team FutureBazaar
www.futurebazaar.com
&--Original Message&--
From: Ravi Pahuja ()
Date: Wednesday, April 29 12:52 PM
To: Customer Care ()
Subject: Order Status 5000531866
Hi,
While checking the order status for my order 5000531866 this shows "Cancelled". But I have not "Cancelled", then why this is displaying "Cancelled"?
Please let me know the reason and the current status of my order.
Also I am waiting for my item I have ordered, please send the item as amout is already deducted.
Regards,
Ravi
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