Complaint against Deals and You laying customers
hi,
I have booked reebok watch on 24th june. Till days I didn’t get my product.
My order no is 100067453.
I have called to there customer care but didn’t get proper response.
Actually why they are taking 21 working days means almost 40 days from the date of order.
I want my product or money back. Please let me know what can I do.
Do any one have higher authority contact no or something on which I can get the proper response.
Please let me know
on [email]vimal. [email protected][/email]
your reply is awaiting.
Below is my conversation with there support team.
There executives are also not taking any action.
Seema,
As per you last email if you can see you said you will get today or tomorrow and now you are saying you product will be dispatch next week. what is this? I means I am not able to understand what you guys are doing. You have cross the limit of laying customers.
Call me on my cell 7875128130 immediately. Let me know what can I do with you guys.
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On Mon, Aug 8 at 6:31 PM, [email][email protected][/email] wrote:
Dear Customer,
We truly regret the inconvenience caused to you.
We would like to infrom you that your product will be dispatch next week and for refund as soon as we ill get the infromaiton regarding this you will definately receive the mail for refund.
If we may be of any assitance in some other way please contact us.
Regards
Seema
Deals and You Team
Website: Welcome To Deals and You Daily Deals
Support Line : 91 120 6726777
From: "vimal panchal" [[email protected]]
Date Sent: 08/08 2:05:00 PM
To: [email][email protected][/email]
Subject: Re: Order No: #100074437 - Complete Order Date: June 28 Yet not received products. [Case:37281]
Seema,
Don't say sorry. Don't apologies even.
Give me exact reason please.
On Mon, Aug 8 at 2:03 PM, vimal panchal wrote:
Well Seema,
This is just to inform you that I didn't get any product last week.
So now let me know new dates.
Also let me know refund status for other watch.
On Fri, Aug 5 at 6:30 PM, [email][email protected][/email] wrote:
Dear Customer,
We would like to inform you that you will receive the product either today or tomorrow, however the courier boy will call you at the number which you have mention before coming at your place.
Your understanding is appreciable in this matter.
From: "vimal panchal" [[email protected]]
Date Sent: 08/05 11:25:00 AM
To: [email][email protected][/email]
Subject: Re: Order No: #100074437 - Complete Order Date: June 28 Yet not received products. [Case:37281]
Hi Seema,
Yesterday I didn't get product at home. I am expecting products will be deliver today at home.
Well Can I?
On Thu, Aug 4 at 1:53 PM, [email][email protected][/email] wrote:
Dear Customer,
Thank You for writing to us.
We would like to inform you that your product will be deliver within this week might be today or tomorrow you will get the product.
Your understanding in this matter is highly appreciable.
Regards
Seema
Deals and You Team
Website: Welcome To Deals and You Daily Deals
Support Line : 91 120 6726777
From: "vimal panchal" [[email protected]]
Date Sent: 08/04 11:10:00 AM
To: [email][email protected][/email]
Subject: Re: Order No: #100074437 - Complete Order Date: June 28 Yet not received products. [Case:37281]
Hey Seema,
I am glad to inform you that for this week only two working days left.
I would appreciate if you can let me know on which date and day you will be sending products.
Please now at-least let me know when can you send me product.
I am sharing my experience and feeling with DnU Team.
I fill very very bad to deal with DnU. This is very very bad support and service I ever get in my experience to purchase on-line products.
Please now at-least leave me to sending you an emails and contacting you in support.
Please deliver my ordered products ASAP.
Your understanding in this matter is highly appreciable.
On Mon, Aug 1 at 2:11 PM, [email][email protected][/email] wrote:
Dear Customer,
Kindly accept our sincere apologies for the inconvenience caused to you.
We would like to infrom you that due to quality issue we are unable to provide you the Reebok formal dial watch, instead of that you will receive the Reebok Black dial watch and the product delivery will be done within this week.
Your understanding in this matter is highly appreciable.
Regards
Seema
Deals and You Team
Website: Welcome To Deals and You Daily Deals
Support Line : 91 120 6726777
From: "vimal panchal" [[email protected]]
Date Sent: 08/01 10:44:00 AM
To: [email][email protected][/email]
Subject: Re: Order No: #100074437 - Complete Order Date: June 28 Yet not received products. [Case:37281]
Hi,
I just had a words with Shalini in Support. She has inform me I should definitely get product in this week only.
I would appreciate if you can send me confirmation email of sending products in this week only. Or let me know the tentative dates so that I can be there to receive the products.
Now, Your understanding in this matter is highly appreciable.
Thank you,
Vimal Panchal.
7875128130
On Mon, Aug 1 at 10:35 AM, vimal panchal wrote:
Hi,
It has been taken 3 working days now let me when can I get the product at home. Now if you guys should understand the matter. I would highly appreciate if you can deliver my products ASAP.
Please let me know the status.
On Thu, Jul 28 at 12:11 PM, [email][email protected][/email] wrote:
Dear Customer,
We truly regret the inconvenience caused to you.
We have forwarded your concern to the appropriate department reagrding the option of Reebok Black Dial watch, they will look into this matter as soon as possible.
Your understanding in this matter is highly appreciable.
Regards
Seema
Deals and You Team
Website: Welcome To Deals and You Daily Deals
Support Line : 91 120 6726777
From: "vimal panchal" [[email protected]]
Date Sent: 07/28 10:49:00 AM
To: [email][email protected][/email]
Subject: Re: Order No: #100074437 - Complete Order Date: June 28 Yet not received products. [Case:37281]
Seema,
I didn't get any email and I didn't get any option to choose Reebok-Black Dial watch.
Kindly confirm.
I would appreciate if you can get back to me on 7875128130 to confirm.
On Thu, Jul 28 at 9:46 AM, [email][email protected][/email] wrote:
Dear Customer,
We truly regret the inconvenience caused to you.
W would like to infrom you that you might have receive an E-mail regarding a option of Reebok-Black -Dial watch instead of the order which you have place since the inventory is out of stock. Kindly confirm it through mail for receiving the alternate option of Reebok Black Dial watch so taht we can further escalate this to the concern departmnet regarding this.
Your understanding in this matter is highly appreciable.
Regards
Seema
Deals and You Team
Website: Welcome To Deals and You Daily Deals
Support Line : 91 120 6726777
From: "vimal panchal" [[email protected]]
Date Sent: 07/27 6:28:00 PM
To: [email][email protected][/email]
Subject: Re: Order No: #100074437 - Complete Order Date: June 28 Yet not received products. [Case:37281]
Hey Seema,
You guys have already taken 24 working days and still I didn't get my products. How much time still you guys are required.
Please provide me update on my order status and delivery of products.
I would also appreciate if you can also provide me any upper management contact detail so that I can get in touch with them.
On Tue, Jul 26 at 2:52 PM, [email][email protected][/email] wrote:
Dear Customer,
We truly regret the inconvenience caused to you.
We have forwarded your concern to the appropriate department, they will look into this matter as soon as possible.
Your understanding in this matter is highly appreciable.
Regards
Seema
Deals and You Team
Website: Welcome To Deals and You Daily Deals
Support Line : 91 120 6726777
From: "vimal panchal" [[email protected]]
Date Sent: 07/26 2:24:00 PM
To: [email][email protected][/email]
Subject: Order No: #100074437 - Complete Order Date: June 28 Yet not received products. [Case:37281]
Hi,
I am providing below information of my order which I have placed on 28th June.
I would appreciate if you can get back to me with status and reason why it's been delayed.
I supposed to received it in MAX 21 working days.
Can you please check and get back to me on 7875128130 please?
Order No: #100074437 - Complete
Order Date: June 28
Items Ordered
Product Name Price Qty Subtotal
Up to 91% Off on Reebok Sports / Formal While Dial Watch, Sipper & Combos!! Flaunt Your Fantastic Fashion Style This Summer!!
Rs599.00
Ordered: 1
Rs599.00
Subtotal Rs599.00
Shipping & Handling Rs0.00
Discount (Y98OO6h7) -Rs250.00
Grand Total Rs349.00
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