Complaint against computer purchased from HCL
I bought a computer HCL Home Pc Sl No. 4083A1397731from company 2yrs back for my own use. The after sales of the service is very worst you cannot express in words.. When ever you call the customer care telephone number 080-25584522, 25584624 it goes to ivrs and it holds for a long time no one will attend the call. If at all by chance if some body picks up the call they will ask us from which company you are. If you say I am calling from residence. Then their response will change saying that the residence complaint will be attended in the evening only. If you ask when they will say we cant say at what time and they will never come back to attend on the same day. After a long follow up one day you will find one engineer will come to your house and that engineer will not be having knowledge about their system only. He will question us what is the problem.
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I lodged a complaint on 16 Jan for having internet connection is not getting connected to the system. As I have BSNL broadband which is working fine but the system could not be connected to it. A person from HCL visited on January 22 to rectify the problem. But he could not do anything as it seems that he doesnt know anything. He was telling that your computer is having virus thats why it is not getting connected. To remove the virus we will charge because it is not covered under warranty. How is it possible when the virus is affected how the system is working fine. Today also I have lodged a complaint against this to HCL. Till now no one had called me. I want some one from HCL should take ownership to respond to me.
Please help me in this regard.
Subramanian KK
9972398654
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