Hi,
My name is Budh Prakash, i bought a BRANDED PC from H CL in.
and customer of yours by last five years. i have by also a few desktop from h cl for office, .
But i just wanted to share with a bad experience related by desktop PC is there at my home, .
u give us the warranty by one year, i by a branded PC then i have extended the warranty for two years..
after that i have forget to extend the warranty for next future, there is some my mistake of most of the your, because Ur sales warranty sales team will never approach me.
after few months back i will call u for my PC warranty, but Ur people said we don't do the old system warranty, because of Ur systems warranty was expired.
and the 25th of Aug. my system was creating problem of signal weak.
and i will call u and registered a complaint of my TFT, . my complaint no is:- 1900037595.. and till date is 09/10/10. my system is not working. because of ur Government Employs in semi Government organization.
pl z note the i will how may times for my complaints feed back.
1- A technician came of 29th and they said is that TFT problem, i m not a TFT Technician n i will send to
him.
2- A man came on 10 of Sept and they said after the checking the system, is there a IC problem,
i have taken IC from the system for reference, and will came within 2 or 3 days.
3- then i have called so-many time, some times said parts will came from kashipur, will not came now...
some times said came after 2days or whatever but will never came...
4- And even the customer care person give me a no. of Mr. Kamal or Rajesh Arora, that person told me the after 1and a half month later ur Mr. Arora said we dont give the service at on side for TFT. and he was don't know the how to speak the HCL customer., (i have all the no. of that persons).
5- then i will call u at ur service center and talk to Archana and she gives me a no. of Mr. Dahiya...(tech head) but that person will never attend the call of customer.,
But i m very disappointed by Ur after sale service... n..Ur all supportive teams also.
and now i will never buy a BRANDED HCL product... or never suggest to anybody.
Regard's
Anil Kumar (9999766601)
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