This is in regards to my laptop from HCL. It stopped working and i registeres the complaint on their toll free number 18601800425 on 18/09 (complaint number registered with them is 8400043388). They send an executive to my place, who took my laptop on 20/09 stating that i will receive my laptop in weeks time. But it is now more then a month that i have not received my laptop. I spoke to Mr Amit on 09/10 their call centre floor manager who after speaking to Mr Prashant (service centre person) told me that i willget my laptop by 17/10 and they will call me back. On calling on 17/10 again at their call centre number Amit never came to phone. Then on that particular day i spoke to Mr Saurabh (their Team Leader) who again after speaking to Prasant told me that i will receive my laptop by 20/10 EOD or by 21/10 morning definetely. But today also i didn't received my laptop. Saurabh told me he will call me by 4:00 PM and let me know the status but he never called me back. Its always me who has to call and ask for my laptop status and there is no feedback from them. They have haressed me a lot and i want to take an severe action against them. Even i send a complaint on their site on 19/10 which states by 48hrs someone will contact me to resolve the issue but still i have not been contacted. I dont know whether my laptop is with them or they have sold it. My inportant docs were ther and i am afraid if they have missused them. I want some compensation from them for all this harassment.
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