Dear Sir/Madam,
This is in regards to an Acer laptop, which I unfortunately happen to possess. Some important details of the same product are furbished below.
Bill number- 182-24182
Merchant- Croma, Rajouri Garden
Date of purchase- 13-07
Model-Acer Aspire 5745g Ci5 40cm
S/no lxptx020440230338a2500
This is to bring to your notice that I have had a pathetic experience with your product. It has not been even 3 months since I have purchased the product and the 'RAM' has already been replaced.(for obvious reasons).
To add to my agony, even after this replacement, I was told by your technician today that the entire motherboard would have to be changed.
The laptop is in such a bad condition that it simply refuses to work!
The screen goes blank, it shuts down automatically, makes weird noises, etc.
To my amazement, when i requested for a complete replacement of the product, my request was turned down with the following reply- "Our company does not believe in replacing the product, only part5 would be replaced".
This is evident that I have been given a defective product altogether.
If this is the way a multi-national brand like yours works, then I would be glad to file a law-suit in the consumer court shortly.
No matter how big your brand is, I assure you that I would do my best to tarnish your image by word of mouth.
I feel utterly disgusted even by the very name of your brand now.
This laptop happens to be the first and the last product of your brand, that my entire family or my friends would ever buy.
On top of this, it is hard to lodge a complaint for a problem in your customer care.
What a non-sense way of dealing with your customers.
I seek an appropriate solution to the above mentioned issue, failing which I would be forced to take a strong legal action against your company and its attitude towards the customers.
Regards,
Aditya Shandilya
9717709480
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