Hi.
I am Vishal Kumar, I have a HP Pavillion dv6767tx notebook. I am facing issue with Webcam, Fan, and DVD writter.
Earlier i was visited to HP service center (RT Outsourcing Services Limited Noida) but Service center team leader said we are
not supporting windows7.That time notebook have only 1 issue with the FAN.But unfortunately team leader (SC) denied to service
my notebook. After a month i visit again to SC then SC people said to me to install Windows 7 now we are supporting Win7.
On 18-01 i was submitted my notebook to same SC and they told me we will update you on after 2 days. but no update.
I regularly visit to SC bt no update.
After 5 days they only diagnose and tell me that we requested for three parts (Webcam, Fan, DVD writter).and said after 2 or 3 days
we will replace ur part. After 3 days i vist again to SC then they said we haven't recieved any part fron HP.I regularly visit to SC
but none of the part recieved from SC.Team leader of RT Outsourcing (vikas mann) said i dont know anything HP knows about parts.
On 30-1 i took back my notebook in the same condition and they said part is not available in India. After that i regularly visited to service center.
On 15 or 16 feb my notebook fan has been replaced by the service center. On 19-02 i got a call frm updation team named (Suparna) she uapdate me to
part is still on waiting when i recieved the part i will call you back. Then i asked how much time it will take, she said it will take 2-3 days she said part is shipped frm
banglore. And she also told parts was recived and already fix on ur laptop but the parts not working properly i confirm with the (Suparna) she said i m sure but the main
problem is that my notebook is still with me at my home because i already mentioned i taken back my notebook on 30-01 so how is it possible to fix on my notebook
that means wrong commitment and wrong updation given to customer from the huge and famous firm HP. On the same day i visit again to service center to ask about parts
service center said i haven't recieved any part from HP. After a long discussion service center said we will replace your DVD writter today itself. Then I call to CCC banglore they said
only 2 parts are ordered by the service center and the 3 part (DVD writter) ordered 5 min before. And the service center people told me your all 3 parts ordered but we haven't recieved.
So tell me what is this who is wrong customer, service center people or HP tell me and clear me. On 20-02 i again visit to service center and they replaced my notebook DVD writter.
But still no idea about webcam how much it will take... they said part is not available in any country.so how we can replace ur notebook part they said you need to wait for it.
I am still waiting my some important work still stop without WEBCAM . So tell me the TAT (exact date). Or i have to used my notebook without my WEBCAM. Or if you all people not able to replace
my notebook WEBCAM then take back my laptop and replace the whole unit. So please do it ASAP. And tell me what i have to do after this.
That means i m wrong to purchase ur HP product. If you dont have parts so whats my fault. I i am still working with faulty part of my notebook with too much difficulty.
Now SC dont have any idea about when parts come and my notebook part replace. Tell me the exact date. Or otherwise replace my whole notebook ASAP.
Or otherwise give me the warranty compensation till the all part replaced from the date of submitted.
Thanking you
CASE ID : 4609472784-461
S/n no. : CNF8083S4H
P/n no. : KP162PA
SC token id: ND 1538
CCHSAP254968
My details:
email: [email protected]
mobile: 91-9871286863
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