The new HP pavillion laptop purchased on 28/02 delivered int he 1st wk of march puchased from Cyborg Nepansea Road for the purpose of my MBA .The webcam was never used until and unless when I was carrying out the downloading for the VCF lectures on 17th July learnt that it had a defected webcam hence took it immediatly to Cyborg World and the person Mr Sanjay then took it to the service centre and promised me that it would be delivered on wednesday only when I called him on wednesday he informed me that the LCD needed to be changed and I would definitely get it on Saturday but he did not call instead I had a call from Sneha the HP person from the service centre telling me that the part was not available when I asked her that they should give me a new piece altogether as the webcam was never used when she informed me that if anything would happen in 15 / 20 days they would replace the piece for now only the LCD would be changed and promised me that it would reach me the following wednesday only after I called Cyborg did Sanjay inform me that the part order was place and I will get the laptop only on SATURDAY .
I am very upset with HP as they should give me a new piece altogether and not replace the part only how do we know that the webcam has crashed without using it before selling a particular piecce they should check all parts and when the laptop is under warranty any hardware that crashes on its own is not a customer fault the whole piece to be exchanged with a fresh piece the way it happens abroad. It is very disappointing really.
Hope HP looks into this matter on an urgent basis as their agents sell the product and if any thing happens they dont give an update to the customer infact we have to call and ask for an update very poor service I must say.
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