Complaint against: Samsung Service Center, Sector 31, Gurgaon
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I bought this mini notebook PC last year in September. It started giving issues after 2 months after that. The screen would flicker a lot an would work only in a particular position. Since the initial issue wasn't that big, I started living with it. Once it became a real nuisance, I went to the service center and got it rectified. That time it was done promptly and my notebook was fixed on the first visit.
Later after 6 months, various softwares on the machine started failing (I used to get random Cyclic Redundancy Errors). On diagnosing, it was found that the hard disk has developed bad sectors.
I went to the service center to get it checked. The first response was that since the laptop is in working condition, the hard disk must be fine. They simply would not accept that there is something wrong with the hard disk. I had to show them the Windows Diagnostic Results. Still they told that item needs to be checked using their proprietary diagnostic utilities. I had to leave my laptop for a week's time at the service center.
Later they agreed to replace the hard disk but since the replacement part wasn't in the stock, they offered me to take back the laptop and once the replacement would arrive, they'd call me and I can come again to get the issue rectified.
I brought the laptop back to realize that the samsung guys have totally started ignoring my calls. Never did they reply back to update me on what's the status of my replacement. I used to call them nearly on the daily basis and after about 15 days they called me and told me to come back next week since the guy who was to fix my machine was on leave.
Another week gone.
When I came back, and the service guy (Shamshad Ali) was back, I was told that I had to submit the laptop again, for it was needed to be with the service center, while they order the replacement. It's to be noted that till that time the replacement part wasn't ordered.
I had to again give the laptop to them.
Another week gone.
Even this time, I had to inquire about the replacement. Those guys never bothered to call me up.
When I arrived at the service center and they were about to replace my hard disk, I just realized that they were going to replace my 160GB hard disk with a 60GB version.
I intervened and came to know that the part had wrongly arrived.
The part had to be ordered again.
This time I was told to take back the laptop with me and that I can use it till the time the replacement arrives again.
Its to be noted that more than a month had passed till this time.
At my home, when I started using the laptop, i realized that the battery life had dropped drastically from earlier 5 hours level to less than 40 minutes.
I called the customer service and I was told to go through a battery recalibration process, which I did and still the results were bad.
This thing was notified to Shamshad Ali and he agreed to fix the battery as well.
The laptop is still with the service center. More than 6 weeks have passed since the item this issue was reported to the service center folks.
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