Greetings,
My name is Twinkle and i got an HP laptop from Voice Commune run by Mr. Biplap Chanda in Dimapur, Nagaland. I purchased the laptop on 16th june and the very next day came to know that the left button on the touch pad isnt working.i called up Mr. Biplap and he send an engineer of his to my place to rectify the problem. He said it needs to be sent to the hp service centre in guwahati. He returns me back my laptop in December after much telephonic fights and arguements. Mean while he gives me a Lenovo laptop which was no good either as it got crashed every now and then. Even after he returned my Laptop in December its screen started flickering and now the entire display is off. When i called him up for further enquiry he behaved in a very shrewd manner and used words that one should never use to a customer. Moreover he demands that the warranty period of the laptop is over and further charges will be extracted for the service.
I dont think such a consigner is good for business and i have hardly used the laptop after purchase. This is a serious request towards the hp management to look into. Please do the needful ASAP.
0 comments