Dear Sir,
My HP pavilion laptop DV4-1502TU happened to broke down last month while preparing a presentation, following which I submitted my Laptop at the shop from which I bought the system. They sent the laptop to the nearest HP service centre located in Dibrugarh district of Assam for the problem detection. After repeated correspondence, they, after around a week, told me that the motherboard has gone out of order. They told me that they will replace the motherboard and check whether it will function once again as it was before, but, to my surprise, so far one month has passed and three motherboards has been changed and still now the problem has remained the same. After repeated correspondence no proper response has been received from the personnels at the service centre and they are delaying the process to my total agony and frustration. My experience so far with the HP service centre has been of total frustration. They are of no good, if you ask for my opinion. I would suggest the prospective buyers to confirm the service support before buying a laptop from HP. God knows, whether anybody will listen to my woes or not, but anybody who would search or google for any information regarding HP should have a prior information, what they are going to face after they buy HP products. I am not at all satisfied with the service I received from the HP service centre. Concerned authorities should look into the matter so that aggrieved customers like me don't have to suffer in the future.
Thanking you,
Dr. Sachin Ratan Gedam
Ph. 9435975495
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