MY MAIN DEMAND IS THEY SHOULD REPLACE MY LAPTOP COZ IT IS GIVING ME PROBLEM 20 DAYS AFTER PURCHASE..AND SINCE 5 MTHS ITS BEEN IN SERVICE CENTRE FOR 3 MTHS..nd with me for only 2 mths and dat 2 not in proper working condition.
my name is dr.rubinder sandhu., from
> amritsar, (punjab) india
> s/n: CND93723SK
> P/n: VT 102PA#ACJ
> pavillion dv4-1506 tx
> my cell no-91-9815811714
>=20
> on 29 th dec i have taken the hp laptop with d beleif
> that its the best in india in terms of effectiveness and
> service..but i was very sorry within 20 days of purchase
> when d screen went blank every 1 min or so.. Tuk it to the
> hp service station wich is atleast 20 min from my
> place..asked dem to replace d laptop.. dey said its our
> policy, we would change the part wich is motherboard and it
> ll be alrite u dont worry we r at ur service!!! remain there
> for 15 days.. got my laptop bak with one broken keyboard key
> and many scratches..bt its a part..5 days back again a new
> problem (bluetooth and cam not working) dey said hard disk is
> corrupted... again remain dere for 30 days.a d hard disk
> shipped by the hp was broken!!! den again recovery was gone
> so new cds were cslled 15 days more..so my new laptop was
> with me for just 15 days and more than 2 mth wid u!! SO Is
> this was the reason why i purchsed HP?
> being a girl and a doctor it was very difficult for me to
> leave the emergency duties and to go again and agian with
> the laptop to service centre.. i ask why?? bcoz i have spent
> 50, 000 in taking hp..now its the limit.really i cant
> tolerate any more.. with my system dere is still speaker
> and display problem also..i hav called several
> times to hp at banglore for the request of change of the
> piece as u can c its important after so many things getting
> replaced in a new laptop (motherboard, hard disk, graphic
> card, keyboard, whole recovery) and still not upto my
> satisfaction its not fun to use it more.i guess display and
> speaker are left jst to be changed..i hav challenged them to take to consumer court..they said give us a last chance so i gave dem laptop ..10 days hav past... nothing happened..they said motherboard would be replaced again..and HP have shipped wrong motherboards in past two weeks..such a big mistake on such compny..and moreover the service centre head is not picking our phone since 5 days..his name is kulwinder.i am so so helpless..kindly let hp face d law..kindly let them know how imp is consumer service and satisfaction.
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