Hopeless Service, Service centre People are absolutely not interested. Even the region head of Pune is also very rude and in-cooperative. Defective piece sold by HP .. Already went to repair centre more than 4 times. The LCD, motherboard, DVD rom had to be replaced and now they said its the LCD that has an issue and later claim that its a motherboard issue... not sure why wasnt the issue diagnosed in the first place.. were these ppl sleeping???
Despite of continous follow ups, the Vintech Service centre Pune has failed to give me any updates as promised.
I am mentally harrassed with the continous calls to follow up with the status and the product itself. This is not the first time such a thing has happened.
The System Board had to be replaces within 8 months of buying the laptop. Later I got the LCD replaced due to issues, then the DVD.
Now its again the LCD that has completely gone blank... After having kept the laptop with your service centre for 10 days, I get to know that the System Board needs to be replaced again. Not sure how many more things would have to be replaces in the coming days before the warranty expires!!
I have many important documents on my laptop and my daily job is getting terribly affected because of this laptop. After the warranty expires, with the kind of service and price tags associated with HP Repairs, im sure no way would I do that. Rather ill dump it into the garbage bin and buy a Dell or something else thats bound to perform better and have better service as well (HP Service centre team in Pune both Vintech & Simtech say that they cant have a pickup for places that are above 18 kms from the radius of service centre. Not sure how you operate in places like Mumbai & Delhi!!). Atleast i wouldnt have to visit the service centre so many times in case of others. This HP one is a completely defective piece worth 70 grands.
DONT BUY HP.. THEY ARE CHEATS... BETTER GO FOR SOME GOOD COMPANY WITH BETTER SERVICE...
0 comments