I purchased a dv9734tx laptop two years back for Rs. 72, 000. after working fine for 1 year, one day suddenly the screen turned blank and did not respond even after i tried restarting etc.
I tool it to HP authorized service station, they told the graphic card's power ICs have failed, and they don't do board level repariring, so the entire mother board needs to be changed, costing Rs. 22000.
Another solution suggested by them was to get it repaired by some local laptop repari shop, who does chip level repairing. I went to Data care corporation, they told this is a common problem in dv9000 series laptops, faced by almost all buyers. I got the power ICs replaced for Rs 3000 and it worked fine for 3 months and again screen went blank. I got this thing done thrice and each time it spoiled again in less than 3 months. Now they say it cannot be repaired further.
I asked HP about the garantee of their repairing if I get the mother board replaced for Rs. 2 they siad its 3 months only. And if it spoils again after those 3 months?? I need to spend Rs 22000 again.
This is hopeless after sale service by HP. I bought a 72K laptop from them, and if it is having such problems, which many others are facing, they should replace it, even if not with a same model, by a cheaper model. Right now I have the laptop lying at my home useless, and I hae no idea what to do with it. Sale value in market is less than Rs. 10000.
I want all those who are having the same problem to come together so that some justice can be done.
I have seen such replace offer issued by HP in the US, why not in India also??
0 comments