Dear Sir,
This is with reference to my 2 year Warranty Pack which i had purchased on 02/-6/08 (23 months back) for Rs 5500 but my warranty was not updated for 23 months.
In these 23 months they did not allow me to use any warranty services. Now, on 11th May (2 days back) they have updated my warranty but from a backdate, i.e. date 23 months back, because of which my warranty will expire in just 1 month.
The thing is that since they are extending it now, so it should be updated it for 2 years FROM NOW BECAUSE THEY DID NOT ALLOW ME TO AVAIL THE WARRANTY SERVICES EARLIER .
So, basically they have charged me for 2 year warranty but offering only 1 month warranty services.
In last 23 months, i have mailed them scans of all the required bills 100 times, have made 1000's of phone calls
and another 100's of emails and each time i was told that it will be updated soon but still nothing was done. My
Laptop was giving many problems since a long time but i was not able to avail the warranty services because they were not updating my laptop warranty in their database.
This has caused me immense trouble by hampering my work because of laptop problem, has given me a lot of mental trouble and has wasted a lot of my time and finances on it.
I would request you to please help me in this case and punish Lenovo with a huge penalty so that they learn a lesson from it. Many of my other friends are also experiencing the same problem.
Their mail address are-
[email protected] ; [email protected] ; [email protected].
Waiting for your reply.
Thanks & Regards,
Saurabh Gandotra,
Infosys Technologies Ltd,
Phone No - 9208702631 .
email - [email protected]
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