Hello Sir,
Its brijesh here. My Laptop screen and keypad has some impairment and i got the complaint number for problem addressal from your customer care center. I registered with assigned service center of Lenovo and they asked me that they will contact me upon arrival of laptop LCD for replacement. Unfortunately my phone was not working at that time when service center people trying to contact me. They mailed but on wrong mail Id. The copy of the mail sent by them is copied below.
So, you are requested to give instructions to your people regarding same to repair my Laptop as soon as possible and give me new complaint number. I am right now in Delhi and have to go back to Kanpur for my studies on 24th aug and i dont have much time for waiting.
So, please reply me as soon as you get my mail.
&&&- Forwarded message &&&-
From: UNIQUE-LENOVO SERVICE CENTER
Date: Sat, Aug 21 at 11:36 AM
Subject: FW: case id-4270044972 (LENOVO LAPTOP)
To: [email protected]
Cc: Amit Kumar Verma
Dear Customer
Pl. find trail mail which was sent on dated 3rd Aug.
Regards
Nisha Malhotra
(Unique Infoways Pvt Ltd)
011-46521781
From: UNIQUE-LENOVO SERVICE CENTER [mailto: [email protected]]
Sent: 08/03 1:20 PM
To: '[email protected]'
Cc: 'Amit Kumar Verma'
Subject: case id-4270044972 (LENOVO LAPTOP)
Importance: High
Dear Customer
With the reference of your case id-4270044972, we are trying to contact you, on your mobile numbers # 9559754331/9953096800, but both numbers are not working, we would like to inform you that your notebook part (LCD) is arrived in our service centre, we are request to you kindly visit in our service centre before 5th Aug, so that part can be replaced, after that we’ll cancel your case.
Regards
Nisha Malhotra
(Unique Infoways Pvt Ltd)
011-46521781
Hello Sir,
This is continuation with previous mail.
I talked to customer care center to give me another complaint number. But they are refusing to lodge it by saying that your warranty is expired now.
So please take action on the same.
Thank you
Brijesh
Ph. D Student
IIT Kanpur
Dear Customer,
Thank you for contacting Lenovo Support Centre.
The below mentioned machine details is Out Of Warranty as per the serial number.
In case you have purchased any warranty upgrade pack, Please provide the copy of the registration for updating our record and register the service call
For any assistance, please feel free to call Lenovo Support Centre at 1800 300 29929
Thanks and regards
Ravish Kumar
Lenovo Consumer Tech support
1800 300 29929
Hello Sirji,
I know my laptop dates are out of warranty period. But this time-out is not because of me but is a result of way of working of your staff and service providers. I am not supposed to buy any warranty service instead you are supposed to give me new complaing Id for my laptop repair.
My laptop warranty dates went out of period because your people wrote a mail to incorrect mail id.. And this is not a way that they will cancel the complaint if we are not responding to them back within two days.
I again ask you to give me complaint id for laptop repair otherwise i have to sort to other means. And dont give me mental agony. Ok.
Kindly have a look on previous mails below.
Thank you
Brijesh Kuma
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