I bought a LG laptop Model FD-2 in 2007. It developed cracks near hinges after a few months but i could not get it repaired as my husband was posted in Aurangabad and LG laptop repair services were not available there. After coming back to Noida in i got it repaired on 6.9.2009 at Gaziabad service center, but soon cracks appeared again. Again i complaint and it was repaired once again on 16 Jan. Fifteen days passed and it broke again. I lodged a complaint and once again it was repaired on 6.3.2010. To my horror, it has broken again. I was told by the technician and service center in September that this model has this problem of cracks near hinges and it is a common problem with this model. Now it has broken the fourth time and LG is denying any responsibility towards it. In fact LG has sold a failed model of Laptop to me and its service and spare parts provided were also faulty. It is giving me a great tension as whenever there are cracks on the top cover a line appears on LCD screen and whenever it is repaired the line goes off on its own.
I have spent 35000/- on the purchase and - on the repair, and i have wasted my hard earned money on a failed model. I want LG to take the responsibility of the faulty laptop sold to me and take the responsibility of faulty spare parts and pay me the amount i have spent on its purchase ans services and damages i have incurred in the repair of this faulty model. Please advice me what shall i do for the redressal of my complaint.
Thanks,
Nalini Agrawal,
A-39, Sector-40,
Noida
9810136295
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