I have purchased DELL make LAPTOP model - INSPIRON N 5010, from M/s Vijay sales at Borivali (west) on 10 Feb It was doubted that while handing over the LAPTOP that there was exchange of the piece which was shown in original. As when petty pack piece was shown, after confirmation of the TAG No. on the piece and on the box, I signed my initials on the box, same initial sign was not available when opened at home also the TAG no. in the bill was different. I have reported the fact to M/s Vijay Sales next day, M/s Vijay sale has exchanged LAPTOP with new petty pack piece on 21 Feb. I started having problems with battery for giving red indication and not charging the battery and not holding the charge in the battery in the month of Jul. Same time the complaint for not charging of battery was given online to customer care on contact no 022- 66227722. The online executive has given some suggestion for two to three time every after 15 days. The defects were not resolved even after following to on line suggestions. The laptop was taken to DELL authorised service center at Andheri on 28 Jan by my wife Mrs Neeta Jalgaonkar, Address – Dell authorised service center, A/ 336, 101 Ist Floor, Aisha Manzil, Near Subway, Opp. DCB Bank S.V. Road, Andheri – west, Mumbai- 400 058, Ph No.- 022-26287575.
The lap was registered with Dell service center for two defects - 1 . keypad ‘N’ key is not working and 2. Defect with battery - Battery is not getting charged, battery does not hold charge. While taking over the laptop, Dell executive has checked for PPID No. which was not available on the battery provided with laptop, he has shown same to Mrs Neeta Jalgaonkar and express his helplessness and views for non- renewal of batteries. As the battery cannot be renewed without PPID No. The cost of the battery is Rs 5000/- (Rs Five Thousands). I came back from my outstation duty on 29 Jan. On 30 Jan I called Dell service center, andheri for insisting to renewal of battery, they have refused for renewal of battery without PPID No. As a customer I am not aware about the PPID No. on the battery, it is either to given by supplier M/s Dell with packed piece or by the seller M/s Vijay Sales where the seller opens the pack pieces. I have checked the PPID No. on the other laptop battery, which not removable so easily or cannot loosen / removed even after heated up of the battery. I am not aware how the removal of PPID No. is taken place. PPID No. is not been given either by supplier M/s Dell or might be removed by M/s Vijay Sales. There may be quality control mistake for not putting PPOD No from manufacturer end.
It is requested to register consumer non satisfaction case with M/s Dell for non-renewal of defective battery within guarantee period as PPID No. is not available and malpracticing for removal of PPID No. either with the manufacturer M/s Dell or seller M/s Vijay sales, Borivali (west).
with regards
CG Jalgaonkar
Ex JCO Indian Navy
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