Dear Sir,
I had purchased Gateway laptop Model no. NB NV59C081 Sl. no. wkv0200601733951160 from Croma, Mulund on 22.8.10 at a cost of Rs. 48, 399/-. In the first week of July'11only it was noticed that there was booting problem. It was sent to your service centre and returned on 14.7.11. On receipt at my home the problem persisted and on contacting Croma, they asked you to repair it again. It was sent again to your Service centre and we were informed that there was problem in the Hard disk. It may please be noted that this is all within the Warranty Period
At the moment, the laptop is at your Service centre. It may please be further noted that I had purchased the laptop as a means of my livelihood and not to be kept as an antic at your service centre. I have contacted Croma umpteen times and they have put their hands up stating that you are not ready to replace the piece.
I would therefore be grateful if you could kindly look into the matter and reply me per return to my email [email protected] or contact me immediately on my mobile No. 9869804438.
I would also like to pinpoint here that I am forwarding a copy of this mail to the Consumer Court because, I believer that a manufacturer/supplier of your calibre/standing who has got international business and is a reputed name in business circles, would not be too happy with the outcome of the Consumer Court's decision, as it would certainly hamper your business standard.
Trust you will get back to me immediately clarifying the matter.
(K.A. DUBEY)
702, Ganpat CHS, Ambika Nagar,
J.N. Road, Behind Apna Bazar,
Mulund (West),
Mumbai- 400 080
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