Dear Mr. Rakesh,
This is in references to Case ID No : 071910-456 and Job card no: 433 dated : 19/07 in the name of Mr. Sachin. Goregoan.
After Twenty day’s I have called them (Mr. Sachin engineer of RLC Pvt. Ltd.) ask us to get the laptop since the Motherboard is arrived and when I have send my person to their office with my laptop, they make our person to wait for 1 hours and later they say that there is a problem with On Button will get it done is three day’s time will inform you by phone, I have called them after 9 day’s there was no reply from them, since they don’t know any things about this case. On 20th August they ask me to come with the laptop, on 21st I Personally went to their office they have make me waited 45 minutes and later Mr. Sachin Started to make different stories (some time he say the motherboard which came on that day was DOA, there was no power button problem, and then started to say that they have called someone else not me. Later on owner of that place and Mr. Sachin promise me that he will deliver the laptop at my office on Monday he has given me in writing and now it’s 9.20 evening I haven’t get my laptop yet. This kind of excuse I have never expected from a Company like Acer and this kind off worst service centre I have never seen in my IT career of 18 years.
And when today I have called at your service centre Mr. Abhishek was helpless since it’s 7.30
I am really going to take shoot this email in IT magazine, U people need a lesson. Just wait and watch…
Ganesh Mishala
(Proprietor)
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