I Thanks God that acer is responding & Thanks our Forum for giving us time and space. The copy of E-Mail sent by me to acer customer care about my feelings is give here.
One month have been passed and we are still on the ground, your reply
(we have checked this monitor warranty details and found Acer india
Pvt Ltd has not sold this monitor. Hence request you to pls contact the
dealer/seller to avail the support.) is very
humiliating, disgusting, irritating
and like you are laughing on me.
My problem is that I myself, is a newly retired person and computer is
now the only hobby. After this tragedy my son has taken away my old but
gold monitor. He is a very busy person, as the trend is, in young
generation. You know it very well and exploiting them. You know it very
well that our younger generation is too busy to follow you.
What support we will get from the dealer is evident to me, you and
every body, as its your day today business.
But three things you should know about-
1) We have a receipt/cash memo of the amount payed.
2) Paid the Sells-Tax to the government.
3) Registered the said Monitor at your Web-Site after purchase.
Now if it is not one that, you have sold, then why are you accepting
the registration on your Web.
After the registration the customer thinks that he has purchased the
genuine product of such a reputed company like ACER.
At last I think that you are completely responsible for, the fault in
your product and to repaire it in the warranty period and also to the
time waisted by you.
So please do your duty quickly.
Thanks.
Habib ur Rehman F/O Ateeq ur Rehman
511, main road, Jafarabad, Delhi-110053
01132532951
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