Purchase a Compaq Presario SG2053IL (Product No. GB252AA#, Sl. No. INI-7110QGJ) in April. The machine malfunctioned in September. Company's technical services partner inspectedthe machine and reported that as the motherboard was damaged/burnt free replacement not possible. The machine was very sparingly used with UPS connectivity and all required precautions for educational needs (maximum 1 hour use per day three/four days in a week). Informed the Company and the company is not ready to replace the motherboard free of cost. Before purchasing the Compaq machine, we were using a Acer P-3 for seven years with no complaints. The problem with the Compaq machine definitely has to do with manufacturing defect. Would like to have this taken up with proper authorities. I am also seeking legal counsel locally. Thanks & regards.
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