Samsung laptop
Laptop support Team not responsing

I have purchased my Samsung laptop before 10 months, and it is still in manufacturer warranty period.

I am facing battery backup problem and raised SR with Samsung, but this problem is not resolved yet, while on call they commit to resolve within 48 hrs.

my product number is: fzlt93pb400050k

I have again raised one SR (8442566221) for the same, as the according to customer support executive there is no SR registered against my laptop in their system.