I purchased a HCL desktop systems brand HCL from Croma about 10 months back with 1 year warranty. The system is down for last 3 weeks and inspite of me lodging multiple complaints and many call to call center nobody has come to resolve the issue. The company has a hcl touch program which a just a lip service as I have dropped multiple mails to them also and apart from sending a curtsy mail (that too 2/3 days late) no action to resolve the issue. Mail chain with HCL touch attached below proves the point
I would like people to note the pathetic level of customer service provided by HCL infosystems and take that into account before buying their products
Sandeep Gupta
[email protected]
Dear Mr. Gupta,
Thank you for writing to HCL Touch.
This is with reference to your e-mail dated 10th of October requesting for the registration of the service call.
We wish to inform you that your service request has been registered with reference ID No. 8400053656.
For your convenience we request you to use this reference number for any communication on the current service request.
Our primary objective is to address your concerns at the earliest and to ensure satisfaction.
We look forward to the pleasure of serving you again.
Regards,
Agam Tyagi
HCL Touch Team
HCL Infosystems Ltd.
D-233, Sector-63
Noida01
Visit us at: www.hclsupportservice.com
Email: [email protected]
Contact No: 1860 1800 425 / 0120 - 2406105
SMS at: 91-9911115555
Our customers are our priority.
We welcome your suggestions on how we can improve the support we provide. Please write to us at [email protected]
From: Sandeep Gupta [mailto: [email protected]]
Sent: 10 October 12:37
To: [email protected]
Subject: Re: No response to customer service
Hi
It is 3 days since I wrote on this mail address. Nobody has contacted me or tried to address the issue so far.
Please suggest how can I escalate the issue to next level. It is more than 2 weeks that my PC is down and nobody has even contacted
thx
Sandeep Gupta
9811075830
On 08-10 12:47, Hcl Touch wrote:
Dear Sir,
Thank you for writing to HCL Touch.
We apologize for the inconvenience.
We would like to update you that your query has been forwarded to our representatives and they will get in touch with you shortly.
Our primary objective is to address your concerns at the earliest and to ensure satisfaction.
Regards,
Priyanka Kumari
HCL Infosystems Ltd.
D-233, Sector-63
Noida01
Visit us at: www.hclsupportservice.com
Email: [email protected]
Contact No: 1860 1800 425 / 0120 - 2406105
SMS at: 91-9911115555
Our customers are our priority.
We welcome your suggestions on how we can improve the support we provide. Please write to us at [email protected]
&--Original Message&--
From: Sandeep Gupta [mailto: [email protected]]
Sent: 07 October 10:01
To: [email protected]; [email protected]
Subject: No response to customer service
Hi,
We have been chasing customer service (call center) for last 2
weeks (complaint # 8400045679) for a HCL desktop which has a hard disk
failure everyday. We are assured by call center that somebody will visit
us in next 24-48 hours but there is not even a phone call from anybody.
We are just breaking our head for buying HCL desktop when it does not
care for its customer. It is the worst customer service I have seen in
recent times.
I am writing this mail with the hope that it will reach somebody higher
up in HCL. HCL mgmt needs to pay some serious attention to customer
support & service operation that is being run by their managers.
If you want to hear more feedback, You can reach me at 9811075830
A very dissatisfied customer
Sandeep Gupta
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