This is with utmost disappointment that I am writing this. We had Pergo flooring laid in our Dining and drawing rooms last year May. THis year on June 4th we saw buckling and termite near the steps leading from living to dining room. My main complaints are & Your Pergo people here never warned us about possibility of Termite, Secondly on launching the complain their response was so cold and indifferent and service atrocious as if it was our falt. Finally they agreed to remove the planks and on doing so to our great dismay and shock we found that they had not laid the plastic layer of sheating over the steps, which I gather they are supposed to do before laying the the floor as was done over the rest of the area. As I said before the prblem was over the steps and had spread from there! (as noticed by us and the workers on removing the planks). Finally your agents here -Kozhikode district, Kerala State, India are most irresponsible and not at all customer friendly. Hence I am demanding a compensation was the damage and replaced planks.By the way we are asked to pay the labourers and also for the replaced planks, I am most disappointed with PERGO and YOUR Agents here. Hoping to hear from you ASP before mattres turn ugly.
Dr. Mary Abraham
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