Naresh Thackeray
B 503, Akruti Kiran bldg.
Laxmi Park, Kanakia road,
Mira road east. Thane
Date: 6th July
Hi,
I am Mr. Naresh Thackeray working as Video Journalist in leading English news channel CNN-IBN. I am in my family, using BHARAT GAS LPG connection since last 30 years I never had any problem with your service but now I feel like cheated by your Mira road east distributor - DEV MOGRA GAS SERVICE.
Earlier I used to stay in Santa cruz east and using service from APEX GAS SERVICE. Now I have shifted to Mira road east. On 23rd May I met my Santa Cruz dealer and told to change my elder brother's name and transfer it to my name and also change my address from Santa Cruz east to Mira road east. The lady executive Mrs. Shubhangi told me to give notarize affidavit for the both and it will be changed. She further told me to surrender both the cylinders and pressure regulator. I asked if I surrender it all how can we cook? She said you will receive it all same day at Mira road dealer. I notarized both the affidavit and showed them to Mira road- DEV MOGRA GAS SERVICE. The lady executive Pravina there also told me the day you surrender the cylinder and pressure regulator at Santa Cruz you will receive replacement over here.
After shifting to Mira road everybody from my new neighbors to my friends all suggested to go for HP instead of Bharat Gas as all of them faced many problems and changed to HP, but my past experience and after meeting people at Mira road DEV MOGRA GAS SERVICE, first I feel it may not be like what these people are saying.
On 1st July I surrender my both cylinders with pressure regulator to Santa Cruz APEX GAS SERVICE and reach Mira road as early as possible. As I have to receive the cylinders and pressure regulator drop them to my residence and leave for the office. But after reaching to Mira road DEV MOGRA GAS SERVICE I was shocked to learn that it will take at least three days for the procedure and a sign from the authorize person. I asked her then how you said that I will get the cylinder same day, she said she don't remember. I requested her to give contact details of the authority person because to wait for three days means I have to either go to hotel or to any relative as I have already surrendered the cylinders. She denied. Then I contacted few top peoples from BHARAT BHAVAN and on hearing some big names she gave me the authority person Mr. PATNAIK'S (who is sales officer and is never available) mobile number. I called him and after calling for two hours he attended a call.
I narrated the problem on phone and tried to make him feel my situation but he was unfortunately not responding properly. I told him before surrendering, I met your office with the notarize affidavit. On that he said she may not have read the affidavit. I said is it my fault and why should I suffer for it. But he didn't even ready to listen and said nothing can be done you have to wait for at least till Saturday and disconnected the line and never attended the call again. As I have to go to office, I told my wife and parents to go to Goregaon at my elder brothers residents. The lady executive Pravina said she will try to give by Friday evening or by Saturday morning and asked to bring Rs. 2944/- out of which Rs.1900/- 2cylinder deposit, Rs. 704/- for 2 refilled cylinders, Rs. 150/- for Pressure Regulator, and Rs. 190/- for rubber tube. Rs. 150/- extra for stamp paper.
On Saturday, I went there (Mira road) in the afternoon but she said the documents are not signed and not possible even today. I told her my problems once again. I requested the lady to call Mr. PATNAIK even this time he attended the call after several attempts. She narrated my case but he said he doesn’t remember then I intervened and took the phone and was surprised to know that he was totally forgotten. It took 5-6 minutes to remember. This time he told her to do it in current connection which I could not able to understand, but agreed as I was helpless and have to sort out the problem as early as possible.
This time the Lady executive ask for Rs.3714/- I asked about the difference of Rs. 800/- She said I have to pay Rs. 2500/- as cylinder deposit instead of Rs. 1900/- I asked her the reason and she said as the transfer is from my brother - if it is in-between father-son or husband-wife the deposit would have been Rs.1900/-.
Now what to say- it is the transfer from my brother from the day 1 and that was mentioned on the stamp papers which I have shown her on day one.
I paid whatever she asked and then ' jor ka dhakka dhire se lage' she said right now cylinder is not available and will send them as stock comes. I didn't say anything and Left. I cross checked at my Santacruz Apex Gas Service and they told me that as the transfer is in between blood relation I should not pay more than the deposit amount I have received from them. I tried to call The Sales officer at Mira road Mr. Patnaik who is not physically available or not even attends the calls.
In the evening I called the DEV MOGRA GAS SERVICE just to check whether they have sent the cylinders and pressure regulator. The lady executive Pravina picked up the call and told me that she has sent all and will reach there at my residence in next half an hour.
Now it is Wednesday almost a week is over and I still have not received the cylinders and helplessly spending money eating outside. Is Bharat Gas not responsible for this and the people you have recruited at DEV MOGRA GAS SERVICE are so shameless that they don’t even feel my problems.
The time I spent at DEV MOGRA GAS SERVICE was really painful. All the time every customer coming there was complaining, quarrelling.
DEV MOGRA GAS SERVICE even pressurize new customers to buy GAS STOVE from them, which I have never seen in Santa Cruz.
Now I feel that I have made a big mistake and DEV MOGRA GAS SERVICE have cheated me.
Can somebody please clarify the exact deposit amount I have to pay for two cylinders as the transfer is in between blood relations.
Is this much time you need after customer surrenders his cylinders and regulator and if it then what should customer do for these days.
Please help to regain my confidence in BHARAT GAS.
Waiting for your clarification.
Thanks & Regards,
Naresh Thackeray.
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