I have booked a consignment with fedex on dated 9th March at 4:30 PM and committed to deliver before 11 March at 12:30 PM EET.
This consignment carrying my MVV (work permitt application) that has to
be signed by my company president and he has to verifiy all
my documents and only for that purpose he came to Netherlands from NY.
The application was suppose to file in IND (visa department of
Netherlands on Thursday).
My company president waited til friday (becuase i was ensured by fedex people that
consignment would reached by Friday so i have conveyed him the same.
On Friday My company president has called up Fedex netherlands and they told him
that would deliver this consignment by friday.
(Please noted i had called up 10 times to Fedex on same day.)
After that answer My company president left Amsterdam and flew back to NY.
After receiving the consignment on Monday, Tuesday they filed the Visa
application.
(Still with out scanning of My company president)
My company is thinking that i am responsible for all this problem and i
am not capable of doing justice with my Job.
They have told me to repay all the expanses and loss that they have
incurred due to this circus and warned me if any delay in further
processing due to the incompleteness of documents they will take strict
action against it.
The fedex is asking me no to give this issue to consumer forum and they are ready to return the courier refund.
I do not want to take the refund, i want to help society by exposing the issues, so that no other abhishek mehta suffer that huge loss.
enclosed fedex appologies
Dear Mr. Mehta,
Please accept my sincere apologies for the delay in delivery of your shipment traveling vide Airway bill number 871363739886. On behalf of FedEx, I would like to sincerely apologize for all the inconvenience caused to you and all concerned due to the above mentioned incident. The corrective action is in place to ensure such error is not repeated in the future. Our single priority is customer satisfaction and I assure you that this is not an acceptable example of the standards we expect to maintain. We do not expect payment for unsatisfactory services and will be arranging for a refund of the freight charges of this shipment. I request you to provide us with the following details to have the refund processed.
1. Name on which the cheque has to be prepared
2. Address to have the Cheque couriered
We know our customers expect only the best possible service and we appreciate the opportunity to identify and isolate the causes of customer dissatisfaction. We look forward to the opportunity to serve you again.
Thank you for using FedEx for your Worldwide Express needs.
Should you require any further clarification, please feel free to contact us on our Customer Service number on 1800-209-6161 or you may also mail us at [email protected].
Sincerely,
Granville D'cruz
FedEx Customer Service,
Mumbai, India.
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