I had placed an order with ferns and petals on 07th Feb'2012 (order no-700954622) for a product named "You are My Love" EXVL28
to be delivered on 14th Feb'12. though i was told by the customer care that the order would be delivered anytime b/w 0900 - 1800 hrs but on 14th Feb'12 when i called the customer care they said it will be delivered before 2100 hrs since it was a busy day for them.
i had to literally plead to them that if they can deliver before 1800 hrs since it was an office address where the gift would be delivered.i asked for the vendor number so that i could directly communicate but they refused stating its against their company policy.i asked them to put to their Manager so that my request could be adhered but they refused stating the Manager is busy. at end of it i was left to God's mercy.
Finally when the product arrived which was at 1730 hrs i was shocked that i had to pay such a hefty price for a product which was of such an inferior quality & not even worth that cost.
i dont know if this is what they call service - on a special day when we want to wish our loved ones at the beginning of day, for them it begins at the end of day. to be cheated on what they show on the site & in reality the product is no close match with poor quality.am attaching the photos to judge for urself the quality of flowers (half dead & dried) against the one shown in their site www.fnp.com. Moreso in the website there is no option to register any complaint.(i believe they feel they are PERFECT..such arrogance)
will i be compensated for such poor quality & horrendous service.
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