Gilma - Koramangla outlet for Modular Kitchen
To sum up my experience with Gilma, "Horrible Customer Service" I would not recommend anyone to go with the Kormangla outlet for Modular Kitchens. They took their own sweet time to revert with a presentation on the layout of how the finished kitchen will look like. Yhis despite the fact that a partner unit (Gilma Spagnol Cucine) had sent across the measurements to them. I had to follow up for 2 weeks at before a presentation was made. The presentation that was made was one of the worst I've seen. None of the requirements I had requested for were incorporated in the presentation and at that point (after 2 weeks of the initial request being raised) they said it will be better if they take the measurement themselves.
I was really disappointed and dissatisfied with the service that they provided.
In the end, I have decided to get my kitchen done with another service provider whose service has been excellent so far.
Having said this, I am surprised at this service as my family has interacted with Gilma Modular kitchen outlet in Sahakarnagar and the experience with them has been rather pleasant. If the company has outlets in different areas of Bangalore to serve customers better, it it their duty as well to ensure that the customer service is standard across all outlets. Also, Gilma has an area restriction that their outlets have to operate within, which is proving to be a detterant for a customer to explore other outlets of the same company.
0 comments