Imagine the emotions of a couple moving into their own house, with the dream of building each and every nook and corner of your house as per your imagination. This is exactly what me and my wife had in mind while we were building our kitchen which we booked from Home Town based in Ishanya Mall, Yerawada, Pune. Friends, trust me it was a horrible experience, not sure if we were the first ones to experience it.
We had ordered a solid wood modular kitchen in January and the last piece arrived in April of which is more than a year. Yes, thats correct, it was more than a year of distress, helplessness, wait & torture of having to see the kitchen that each and every couple so dearly desires not arriving within their SLA of 90 days.
The initial design of the kitchen was put forward by us in January. However after a few variations in our kitchen design we had to redo one part of the kitchen for which the design of the modular kitchen was changed for one section, this change was provided immediately to them, we had made a complete downpayment at the time of booking and were told that it would arrive within a couple of months.
Months passed and whenever we would check upon the status, the only news we used to get was the order has been placed and they were processing the request. Later we had to leave for a project assignment abroad and when we returned in September we were finally given the kitchen we were so dearly waiting for. We had kept our house warming into the new house during October of and were really excited to finally see the kitchen set had arrived. However the pain didn't end there. While assembling the pieces, it was noticed that the changes which were suggested during the second order had not arrived and they had processed the first desgin.
We were shattered again, at least they should have been damn sure that inspite of their mess up of not having delivered on time at least they should have been more diligent of winning the customer by getting the correct kitchen. There wasn't even a single apology for them and they ensured that the changed order would be here within a months time. But finally when the final piece arrived 2009 had passed and we received it in March.
Friends, the only reason why I wanted to point this out was that Even though Hometown is one of the best places for new/existing homebuyers like us who would look out for designs, latest patterns, and wish to see that placed at our homes... their Kitchen section lacks professionalism and here is no emotional sentiment shown towards the customer. Their after sales service leaves a lot to be desired (once the order has been placed, the entire payment received.. they do not care). And never in this entire 1 yr 4 month wait have they called me up and tried to explain the situation on why the order is getting delayed. Its always been a one way communication. However having said all of this there have been a couple of guys who have been helpful.
When we asked for compensation, there was only one blatant answer 'there is nothing that can be done, we have delivered the modular kithcen so the deal is closed'
Hope, none of the new homebuyers face this emotional trauma that we have faced. It would be better if you pay half of the money during booking and pay the remaining half once the product is delivered, this way you could save your money from them eating the interest on it and have the liberty of paying the reminder once you are happy wit the service and delivery.
Be careful while shopping with Home Town Pune, happy home shopping