We are the customers of cooking gas cylinder of the IOC and our distributor agency is M/s. Omkaram Indane Services, OACHIRA, Kollam District.
For quite a long time we are facing extreme difficulty in getting cooking gas cylinder from the above mentioned agency. After booking our consumer no. we have to wait for more than 2 months to get a filled cylinder. Many times even after 2 months when the cylinder is not delivered to us we have to go to the agency begging for it.
The agency not only lacks sufficient vehicle for transportation but also lacks sufficient manpower for running his business. The manager would ask us to pick up the cylinder our self from his godown. His behaviour is also very arrogant towards his customers to such an extent that he would not even hesitate to use filthy language. Any dignified person would feel reluctant to approach him out of fear of being humiliated. We also understand from various sources that the said agency indulges in all sorts of malpractice.
We have reported our complaints several times over phone at the IOC office and were assured that the office would look into the matter. But our problem still continues.
We are very much surprised to see, how a malfunctioning agency like this after several complaints is still into its business of troubling the genuine and bonafide consumers.
We hope that this time a swift and a strict action would be taken to ensure an uninterrupted and trouble free supply of gas cylinder.
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