Dear Sir
I have purchased Kent RO Systems Ltd on 14/11 Invoice No. SSM 90002171 from Kent RO System 204, Ansal Majestic tower Vikash Puri Community centre New Delhi-110018
During warrenty period I was forced to get change filters which cost me about 1200/- Rupees. When ever their service technician comes he was insisting me to purchase external filter privately. I made his complain to the concerned section but no action has been taken against him. Rather after this complain he use to harress me. When ever he visited my house rather than giving satisfactory service he do the mischieve with the machine and spoil one or othe part for which I have to pay the cost.
I was forced to have AMC with the company. All the costly part does not covered in AMC. For last 4 visit this man has again asked me to get change the filters as they are chocked. To great surprise the other man came from the company for service said that these filters are all right it is the motor which is to be replaced. After replacing the motor the system was working fine. During the month of February this man (Mishra) came for service and as per his practice he is forcing me to change the Membarane which cost approc. Rs. 2100/- as according to him TDS control is not functioning properly as at present (on 19/5) it 190 where as directly from the tap is 210.
I am govt servant and having only megere source of Income i.e. only salary. How can I spent Rs. 500/- on monthly average at this machine. I am not left with any alternate except to request your kind office to get me justice.
The KENT RO as company made tall promises at the time of selling the product but when it comes to after sales service then they make their customer from pillar to post as the people working for the company are just trained to sell the product but at Customer Care had no such information of the services rendered by the company. Right now I am in a dilemma wether to get the machine in working order and pay..
Looking at this juncture what is important for us in the family is to have supply of softwned water then to wait for justice. so finally thought of writing to Customer Court for justice.
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