I moved into my New home Oct 18 because I had an additional residence withe APS power, turning on Electricity to my new home was quick and had no issues, however by December I had not received my first bill. So I called and they stated "because they were combining my 2 properties, they had to wait till the meter readings coincided so I got my first bill for the two properties January 5th with a Meter reading date of October 18 thru December 5th. My Second property is empty and my monthly bill for the property is $36, so not the concern of my complaint, however, each month thereafter I received a bill on or around the 5th due on the 18th and always paid on time. This is the 7the month and therefore I have received 7 bills this year. My first 5 bills ranged in price from $168-$220 (My home is 3800 Sq Ft and 5 yrs old) - Then my June Bill was $440, I expected as much as I keep this large house Cold, however I knew it would only get worse and could not afford a bigger bill, so I increased my 2 AC's to 78 Degrees each hoping July's bill would be offset by the change and not be too much more. July 6th I received my bill for $788 and about fell over, I immediately turned the AC's to the 80's however I have no problem paying it, I simply intended to buy floor fans and hope to keep it from going any higher. This morning, July 7the I received a "Revised Bill" and the 8th bill in 7 month's, saying I owed $1, 688.43 ($788 of it being the balance of the bill from the day before), I immediately called APS, after an hour and upgrading my call from a regular person to a supervisor I was told "We messed up and were billing you 2 months behind and we simply needed to bring your account up to date, the amount due is accurate, we will give you 45 days to pay it" Now in 45 days my next bill of assumed around $800'ish means I have 45 days to pay $2400, who in this economy has that just lying around for a utility bill. I expressed to them, that if I am late paying my bill I receive a fine but if they are late billing me I simply get screwed, essentially they said yep this is what you used, this is what you owe regardless of when you are told to pay it. I do not dispute Electricity usage, although it is more than I can afford, I went from 1400 sq ft to 3800 sq ft so this has been a learning experience as to what this house costs and I expected that, I simply do not feel it is right for me to have to suffer a financial hardship due to there error. If I make an error and don't pay I am not forgiven, I believe in their error they should be responsible for it and I don't know what avenues I have to make them do their job right.
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