We had used TXU Energy for almost 17 years even though other electric companies had approached us to switch. In August I received a bill of $179 with a due date of 8/21. On 8/15 I received another bill of $429 stating that I was late with my payments and a due date of 8/31. I called to see what was going on and was told that I needed to pay both bills when they are due or my services will be disconnected and I would be turned over to a collection agency. I asked to talk to a manager, who was even more rude than the first person. I asked how they can send two bills with only 10 days between each due date, she told me that they sometimes are late sending invoices and I needed to pay. No apology, no alternatives, nothing. I hung up and signed up with another electric company with much lower rates. A few days later I get a call from one of their account fixers. He seemed to care but kept badmouthing the newly chosen electric company, even though I never told him who it was. I was also told to expect my final bill in the next billing cycle. Really?? I received the bill the next day with a due date of 9/7 only 7 days after the previous bill. Now you would think this is now over but NO! They keep calling me 3-4 times a day even though I told them to stop harrassing us. I will never switch back to them.
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