This is with reagrd to the Nokia 2700 mobile phone that I purchased on Ramzan day at Channel 9, a mobile store in Bangalore, Jayanagar, 7th Block. The dealer sold us a cell phone that had its screen protection broken. When we asked the dealer to give us a new one, they were reluctant to have it changed. They had already billed it. There response was the mobile would be exchanged only if there is any problem with mobile itself. After coming away from store we realised the memory card was not getting detected. We again went to the store to question the dealer. Just in front of our eyes, the sales boy broke a new pack and replace a memory card from that new cell. We also realized then that we also had got a seal broken pack. When we questioned the dealer, there was no response other than a ignorant smile.
When I lodged a complaint with Nokia, there again was a helpless reply saying that the particular dealer was a Non Priority Dealer of Nokia. I did question Nokia, as to how a customer is supposed to know whether a store is a Priority store or not, they sent me the link. But how far are the consumers educated about this? Nokia is also being very ignorant about it.
I request Consumer Forum to take good action and educate the consumers, so that we are not cheated by the dealers and the companies like Nokia and stay helpless over the products with no quality or sevice.
Also. here is the response for the emails I sent to Nokia:
Hi,
Thank you for the same old reply again and an additional link. This is just helpful for me. But you have not answered as to what is Nokia's action with regard to educating it's cutomers. Is Nokia still going to be ignorant upon this?
When Nokia has the rights and responsibility to give its products through a Non Priority dealer, then why doesn't Nokia take the accountability? Why not provide licenses and educate customers to take from the licensed Priority dealers?
Doing a copy paste of the responses to customers does not help!! This is as equivalent as CHEATING customers.
9/27
Dear Ms. Sundaram,
Thank you for e-mailing Nokia Care.
This e-mail is in reference to the dealer of Nokia 2700 Classic. In order to purchase a new handset, we suggest our customers to check for the Nokia Priority Dealer, in order to ensure genuineness. For locations of our Nokia Priority Dealer nearest to you, kindly access the following web link:
http://www.nokia.co.in/A4537007
Further, we will not be in a position to comment on the Non Nokia Priority Dealer.
We look forward for your continued patronage on Nokia products and services.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia
Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.
To ensure proper handling, please continue to use the current subject line.
Kind regards,
Shamshad Begam
Nokia Care
Disclaimer:
This mail and its contents are only disclosed to the recipient to whom this document is addressed and is pursuant to a relationship of confidentiality. This document constitutes confidential information and contains proprietary information belonging to Nokia. The confidential information is to be used by the recipient only for the purpose for which this document is supplied. The recipient must obtain Nokia written consent before the recipient or any other person acting on its behalf, communicates any information on the contents or subject matter of this document or part thereof to any third party. The third party to whom the communication is made includes an individual, firm or company or an employee or employees of such a firm or company.
The recipient, by its receipt of this document, acknowledges that this document is confidential information and contains proprietary information belonging to Nokia and further acknowledges its obligation to comply with the provisions of this notice.
[THREAD ID:1-3RMP71P]
&--Original Message&--
From: [email protected]
Sent: 26/09 06:46:39 PM
To: [email protected]
Cc: Madhu Anna ; madhu soodhan ; Karthik Anna
Subject: Re: Nokia - Rajeshwari Sundaram - N2700 Classic Phone Purchase
Hello,
Thank you for your reply.
If that dealer is not a Nokia Priority dealer, how is a customer supposed to
know? Why don't you take a step forward and educate your customers about who
all are your Priority dealers.
Also, this happened the same evening after I sent the complaint. The memory
card in the same phone was not getting detected. We went back to ask the
dealer about it. Just in front of our eyes, this happened. The sales boy
pulled out a new cell phone box and replaced the memory chip from the new
set to our set. When we questioned about how authentic is the mobile being
purchased, he just gives a smile. How ignorant can Nokia still remain???
This has been the worst experience I have ever had. I have been a Nokia
customer from a very long time and I never expected this.
Your reply again shows how ignorant you are in taking any action!! Anyways,
this is not the end. I am going to act further, if Nokia does not give me
support. Just regretting an inconvenience does not help.
Thank you again for all that *GREAT IGNORANT REPLY!!! *
9/22
> Dear Ms. Sundaram,
>
> Thank you for e-mailing Nokia Care.
>
> This e-mail is in reference to the purchase of Nokia 2700 Classic. We
> regret the inconvenience caused. To ensure the authenticity of Nokia
> products, we suggest you to purchase Nokia phones and compatible
> enhancements from Nokia Priority Dealers.
>
> You may kindly note that the tamper proof sticker of the sales box should
> be opened in front of the dealer during purchase in order to make sure that
> the sales package content mentioned in the sales box and contents inside the
> box are similar and are in proper working condition.
>
> Further, you may kindly note that the dealer mentioned in your e-mail is
> not a Nokia Priority Dealer. Hence, we would not be in a position to comment
> on the service or products sold by non-Nokia dealers.
>
> For further enquiries, please feel free to contact our Technical Support
> Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a
> week. For online support, visit "Have a question? Ask Nokia" at
> www.nokia.co.in/asknokia
>
> Do you know you can now update your phone software at your own convenience?
> Visit www.nokia.co.in/support to check if your phone model is supported
> and download the "Nokia Software Updater". You can also go online to find
> user guides, troubleshooting support and other services to help you use your
> Nokia product.
>
> To ensure proper handling, please continue to use the current subject line.
>
> Kind regards,
>
> Seauli Hati
> Nokia Care
>
> Disclaimer:
>
> This mail and its contents are only disclosed to the recipient to whom this
> document is addressed and is pursuant to a relationship of confidentiality.
> This document constitutes confidential information and contains proprietary
> information belonging to Nokia. The confidential information is to be used
> by the recipient only for the purpose for which this document is supplied.
> The recipient must obtain Nokia written consent before the recipient or any
> other person acting on its behalf, communicates any information on the
> contents or subject matter of this document or part thereof to any third
> party. The third party to whom the communication is made includes an
> individual, firm or company or an employee or employees of such a firm or
> company.
>
> The recipient, by its receipt of this document, acknowledges that this
> document is confidential information and contains proprietary information
> belonging to Nokia and further acknowledges its obligation to comply with
> the provisions of this notice.
>
>
> [THREAD ID:1-3RMP71P]
>
>
>
> &--Original Message&--
>
> From: [email protected]
> Sent: 21/09 07:56:01 PM
> To: [email protected]
> Subject: WebForm Automated Email
>
> [Email address: [email protected] ]
> [Salutations: Ms.]
> [First name: Rajeshwari]
> [Last name: Sundaram]
> [Country: INDIA]
> [Language: English]
> [Gender: F]
> [Contact topic: Other]
> [Contact subtopic:]
> [Message: We Purchased this handset from Channel 9 store, 7th Bloc
> Jayanagar, Bangalore. The dealers were so irresponsible, reluctant and
> arrogant. They sold us an seal broken pack and the screen guard was torn.
> When we asked for explaination the dealer said that is how is it packed from
> the company. They were so reluctant to give us the new piece. This shows a
> very bad image about Nokia and its dealers. Not acting upon this may lead to
> a severe impact on Nokia's brand image. I am also writing this to News 9.
> The customer satisfaction part is totally ignored.]
>
> [Phone model:2700 classic]
> [Mobile: 919986152250]
> [Province:]
> [City:]
> [IMEI:]
> [Product code:]
> [Operator:]
> [Operating system:]
> [Web browser:]
> [Online shop order number:]
> [Product software version:]
> [Maps application version:]
> [Navigation licenses purchased:]
> [Map data installed:]
> [User ID/user name:]
> [Service name:]
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