I have been facing severe difficulties in realising a holiday voucher purchased from India Today Book Club in acceptance of their promo offering the same to me via SMS.
Copy of my mails on the subject giving all facts is pasted below.
Dear Mr. Kunal Shah, // India Today Book Club
Your email address was provided to me by India Today Book Club on my request. I am mailing you to apprise you of details of my pending
holiday stay voucher (for realization of which I have had to take considerable pains thus far without success) to request you to assist me in completing the required procedures such that I may be able to make good on my investment by availing the holiday I set out to gain.
Please refer my trailing mails.
I did not receive the promotional code to enable me to do bookings by 11 Nov (as promised on telephone to me by your customer care executive). Consequently, I proceeded to the Philippines for my holiday after making my arrangements without being able to realize my holiday voucher purchased from India Today Book Club.
I have now returned to India and find that the promotional code has still not been delivered to us. Accordingly, I spoke to your customer care executive at 4:28 PM today and she assured me that she will ask your dispatch department to send me the promotional code by email today itself. I also requested her to check with your courier company (through whom, she said, the promotional code had been sent to me in Nov) as to how come the same had not been delivered at my house (and neither, apparently, to you with no non delivery feedback either at your end).
Given the fact that considerable time has elapsed, may I further request you to ensure that the validity of the voucher is counted from the day I actually receive the promotional code without which no booking is possible.
Kindly acknowledge and confirm.
Regards & Best Wishes,
Sanjay Kishore
Sr. Vice President
Rolta - Thales Ltd.
RT 'C', Rolta Technology Park,
22nd Street MIDC Marol, Andheri (E),
Mumbai - 400 093
Phone : 91 22 2826 6666 Extn 5125 / 91 22 2926 6795 (Direct) / 9833224130 (M)
Email: [email protected]
From: Sanjay Kishore
Sent: Thursday, November 05 5:10 PM
To: '[email protected]'; '[email protected]'
Cc: 'Sanjay Kishore'; 'nirupama kishore'
Subject: FW: FW: REALISATION OF HOLIDAY STAY VOUCHER...
Please Bring to Notice of SBU Head or Marketing VP/Manager immediately on Receipt
Dear Sir,
Having spoken to both your office in Delhi and to big City (Premium Sales Promotions Pvt. Ltd.) on telephone today, I find that I am unable to realize my holiday voucher due to ‘procedural hindrances’ and delays (The completed voucher code request form dispatched by me on 21st Oct has apparently been received at B’lore only on 28th Oct 09… due to which I am told that the promotional code can only reach me on 11th Nov 09).
To be able to express my concerns and obtain feedback based on knowledge and authority beyond the capabilities of customer care representative and supervisor, may I request someone from your management to kindly speak to me on telephone ASAP, today if possible, please.
Regards & Best Wishes,
Sanjay Kishore
Sr. Vice President
Rolta - Thales Ltd.
RT 'C', Rolta Technology Park,
22nd StreetMIDC Marol, Andheri (E),
Mumbai - 400 093
Phone : 91 22 2826 6666 Extn 5125 / 91 22 2926 6795 (Direct) / 9833224130 (M)
Email: [email protected]
From: Sanjay Kishore
Sent: Wednesday, October 28 8:05 PM
To: '[email protected]'; '[email protected]'
Cc: '[email protected]'; 'Sanjay Kishore'; 'nirupama kishore'
Subject: FW: REALISATION OF HOLIDAY STAY VOUCHER...
Dear Sir,
Please see the trailing mails below.
I spoke to the customer care executive at the highlighted number below yesterday morning and she informed me that the voucher I dispatched by speed post on 21st Oct had not reached Premier Sales Promotions Pvt Ltd. at the Bangalore address mentioned as yet and she was at a loss to take any positive action. I requested to speak to superior / manager … who remained unavailable while I held the line for a long duration. As such, I provided her my mobile No and requested that someone at appropriate level call me – which she assured me about. However till now I have received no call.
You will appreciate that my wife, Mrs. Nirupama Kishore, desires to avail the benefits of the holiday package we have paid for without delay since there is little time remaining for us to tie up administrative details. (she is to fly to Philippines on the 11th Nov). As such we urgently require your assistance on this.
I am attaching scanned copies of the relevant documents for your perusal and would appreciate appropriate person contacting me / responding ASAP.
Looking forward to your response and expeditious resolution of our problem.
With Warm Regards,
Sanjay Kishore
Sr. Vice President
Rolta - Thales Ltd.
RT 'C', Rolta Technology Park,
22nd StreetMIDC Marol, Andheri (E),
Mumbai - 400 093
Phone : 91 22 2926 6666 Extn 5125 / 91 22 2926 6795 (Direct) / 9833224130 (M)
Email: [email protected]
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From: Response [mailto: [email protected]]
Sent: Sunday, October 25 11:16 AM
To: Sanjay Kishore
Subject: RE: REALISATION OF HOLIDAY STAY VOUCHER
Dear Member,
We apologize for the inconvenience caused to you.
With reference to your mail we request you kindly contact the following regarding your concerned query.
URL: http://www.bigcity.in/indiatodaybookclub
Email ID: [email protected]
Or [email protected]
Contact no: - 08040554850.
PO Box Address: Premier Sales Promotions Pvt Ltd.
PO Box No: 5042
Bangalore-560001
For further queries & assistance please feel free to call at our helpline 011-40502424.
Thanks & Regards
jagriti
India Today Book Club
%%%%%%%%%%%%%_
From: Sanjay Kishore [mailto: Sanjay. [email protected]]
Sent: Tuesday, October 20 8:29 PM
To: response (ITBC)
Cc: Sanjay Kishore; nirupama kishore
Subject: REALISATION OF HOLIDAY STAY VOUCHER
Dear Sir/Madam,
I purchased a holiday voucher in my wife’s name (Mrs. Nirupama Kishore) vide your promo by paying Rs 5943/- for seven nights stay at the holiday destinations offered. Her Invoice No is ORA090065552 Order No is OGA090066390; Loc ID: A ; Invoice Date: 05 Sep 09; Order Date: 30 Aug 09 ; Activity TELESALES. Membership No is ITBC09103676.
I am faced with the following difficulties in realising the offer:-
• In logging in, after filling in the Member No & Web ID, when I press proceed, I get a blank web Page.(See attachments).
• We wish to avail the holiday voucher by visiting Philippines to holiday and to witness the Miss Earth International Beauty Pagent in which our daughter is representing India (she is the reigning Miss India Earth).
• We desire to do hotel bookings using the Holiday Stay Voucher for stay in Manila & Boracay Bay between 16th & 25th Nov 09 where events are to be held (we will pay for excess days unless there is some option you can suggest). However, when I go to site www.resort-store.com to find the destinations through link ‘search online’ as advised by the person who responded (Ms. Akila) at 011-40502424, I find that I cannot enter any promotional code as required since there is none mentioned on our invoice. Furthermore, when I select country as Philippines, no regions appear in lower text box (see attachment please) and pressing search button returns ‘voucher not found.
• While your customer service persons have promised to get back to me on phone on my mobile number for the above, they have not done so.
• As such, I find myself unable to proceed. I have today sent the voucher code request form to the Bangalore address Premier Sales Promotions Pvt. Ltd., P.O. Box 5042, Bangalore – 560 001 through post. I do hope I get the voucher code soon, else no flights will remain for me to book on. In case Boracay Bay is also not covered in your destinations and I get to know that too late, I may not even get accomodation in the venue of the final event!
Kindly advise on how I can realise my Holiday Stay Voucher and make the most of it as outlined/planned. I will also request you to kindly intimate the stay options in Manila, Boracay Bay and any other destitations in the Philippines.
With Warm Regards,
Sanjay Kishore
Sr. Vice President
Rolta - Thales Ltd.
RT 'C', Rolta Technology Park,
22nd StreetMIDC Marol, Andheri (E),
Mumbai - 400 093
Phone : 91 22 2926 6666 Extn 5125 / 91 22 2926 6795 (Direct) / 9833224130 (M)
Email: [email protected]
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