We had done a contract with Just Dial Services for a period of 1 year for promotion of our services in Mumbai region. As per the payment terms monthly ECS was to be done from our bank. On nearing the completion of 1 year we informed by email telephonic conversation to terminate the services and stopping the ECS with the concern marketing person named Sophia. They kept delaying the termination and kept withdrawing the money through ECS. We had send around 5-6 emails, 1 fax, 1 termination letter handed to their marketing person and around dozen of phone calls to get the services stopped and the ECS cancelled. But they kept fooling around that we will send us a confirmation for the same asap. They have dragged the matter for 4 months without any confirmation from us. Each time we call we were told ECS would be terminated from next month but this never happened. We were assured that we will be given the refund for the same but all was humbug.
They forcefully have kept the matter pending giving all vague reasons and kept on insisting to continue Just Dial services. How can one forcefully make you continue the services when one is not wanting at all. Inspite of their false assurances out of good faith we believed their word and they have been fooling around every time we take this issue. We have been taken on a ride by the marketing staff and this is unethical business tricks which they have been using.
0 comments