I purchased Luminous Inverter with Battery on 15/04 from K.S.R. Home Appliances, HIG No. 18, Sec-4, Near R.K. Tower, Vaishali, Gzb. thr. Bill no. 288. It worked hardly for 1-1/2 month after that it started giving problems like not giving proper backup. I registered complaints somany times on phone nos. given on bill 011-41020104/5/6, 45500700. Techanicians came somebody said that there was a problem in inverter and somebody said problem in battery. Twice Inverter's motherboard had been changed and once the battery had been sent for checkup but there is no solution, still problem is the same hardly it gives backup for 1 hour. Here are few complaint nos. which i have mentioned and persons name whom i contacted with but did not reply treating me as a customer - complaint no. 117189, dt.08/06 and talked with Virendra, BL19438, dt. 05/10 talked with Rajiv (H.Q.) on 011-25558913/945/940 on these nos. people do not reply properly they put the phone on hold for atleast 10-15 minutes they do not think that customer is spending money on calls despite purchasing their product,
complaint no. DL22891 dt. 16/10 and then DL23684 dt. 17/10. See few complaints have been registered by dealer.
Now I am completely fedup since i purchased it i have been facing the problem. I think this is how Luminous make the business, warranty period will get lapse this way and these people will be out of the guranttee commitment.
Really it was my mistake I took the decision to purchase Luminous Inverter, I should have purchased sukam inverter my most of the realatives are using sukam inverter & batteries and satisfied till now.
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