Dear Sir/Madam,
I want to register a strict complaint against CLIMB FIRST Education services for their non Ethical protocol of work.
I wanted books for IES and was confirmed to me that on reciept of payment books will be issued to me, though having very critical financial condition I managed to somehow manage entire amount and went to Borivali branch to pay.
On reaching there i was told by their representative MOMITA that books will be available after 15 days so I decided not to pay money as it was useless to wait for so much time.
Next day a call from CLIMB FIRST Powai branch came to me and a representative name ADITYA confirmed me that if I pay the entire amount then books will be available very next day. On his word I immediately paid whole amout.
Next day books were not there to be collected and on calling Aditya he replied that some miscomunication has hapend so books will be surely delivered next day and promised for same.
Even next day same story repeated and this time some senior represntative ROHAN had a word with me and told me that books will be delivered to me at my Place by 3 pm.
Till 5.00pm no one even called or turned up, so i called them again they were giving no concrete answers and just pathetically extending time and then time came when ROHAN begun to avoid talking to me.
I am very very torchered by this unethical behaviour. IES examination are in JUNE so each day is Important to me.
I want help from you and need very very urgent action against CLIMB FIRST. I want my refund and compensation penalty from them firstly due to them my time is wasted and money is blocked.
I went to collect our refund at Borivali Branch as even SHAILY the service executive failed to deliver book as per comitment. Momita the representative at borivali said she cant do anything and only Powai Branch can refund money as she is not at fault.
Now that I went to POWAI on 10th April a new person came ROSHAN who commited that book will be either delivered to us or refund.. But same story next day also no one responded and later in evening Aditya called me and said refund is processed. When we asked when will we get the money ROSHAN replied that I am not owner or accounts person and so it will take time.
Now on 13th April ROHAN calls and says in aggresive tone that take your complaint back then refund will be ASAP or else it will take 10 days.
THen a senior person came introducing himself as ROSHAN said I should be paitient and it was Aditya's mistake as he thought books of Electrical segment. But is this justified for my Wastage of 10 days??
I really want compensation for my countless calls to them, travelling to them, mental pressure and most important is wastage of my 10 days. Also loss of money i made by wasting my money with this people.
If really customer is important I must get my compensation.
Now even for the refund I waited for 11 days...
No sign of refund and only false promises that it will be done soon are heard.
Please help me please help me teach this people a lesson that consumer is not weak, ... and assure me Compensation also.
Regards,
Miten Gadoya
919819029800
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